Very pleased with Zoom
July 22, 2025

Very pleased with Zoom

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone

Overall Satisfaction with Zoom Workplace

We use Zoom for virtual meetings, with both internal and external participants. We also use Zoom for in-person meetings when one or more attendees are remote. We also use Zoom for phone calls. Zoom is used throughout our organization and is centrally managed by our IT department. Sometimes meetings are recorded for later reference or training.

Pros

  • Transcription of audio.
  • virtual backgrounds without the need for a physical green screen.
  • Ease of use

Cons

  • Better handling when a user has a poor internet connection
  • occassionally, people are kicked out of meetings without warning
  • While attending a Zoom meeting, other software on your workstation may run slower
  • Allowed employees to work remotely
  • Improved collaboration
Very helpful to capture meeting summaries and conversation transcriptions
The virtual green screen works better in Zoom than in Teams and the interface is easier to navigate.

Do you think Zoom Workplace delivers good value for the price?

Not sure

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

It's really great for meetings. Great for demos and sharing screens. Not so great if any participants have a poor internet connection.

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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