Collaboration Productivity Super Power.
February 21, 2026

Collaboration Productivity Super Power.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoom Workplace

Customers who use Zoom Workplace include me directly in their collaboration by hosting meetings and webinars on Zoom and inviting me through calendar links and shared Zoom URLs. In practice, this means I join customer syncs, enablement sessions, and larger forums as a participant or presenter, using Zoom as the shared workspace for real‑time discussion. Zoom Workplace serves as the common collaboration layer, allowing customers and partners to meet, share updates, and align without friction, regardless of location. My involvement typically occurs within these Zoom‑hosted sessions, where collaboration centers on live meetings and interactive discussions rather than separate tools.

Pros

  • Reliable Meetings and Webinars.
  • Hybrid and Remote Collaboration.
  • AI‑Powered Capabilities.

Cons

  • Collaboration Beyond Meetings.
  • Meeting Centric.
  • Fragmented, Add ons are complex.
  • Improved collaboration.
  • Increased productivity and speed.
  • Reduced travel costs.
Most helpful for staying organized around meetings rather than heavy content creation. Its AI‑generated meeting summaries and action items make it easier to catch up on missed meetings and quickly review key decisions and next steps from sessions I attend. This reduces manual note‑taking and follow‑up overhead, helping ensure nothing is missed across back‑to‑back meetings.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

well-suited for scenarios requiring reliable, high‑quality video meetings, customer calls, training sessions, and large webinars where ease of joining and stability matter most. It works well for hybrid teams that need fast setup, external participation, and consistent meeting experiences. It is less appropriate as a primary system for deep, day-to-day collaboration. In those cases, teams often rely on other platforms alongside Zoom rather than using Zoom Workplace alone.

Zoom Workplace Feature Ratings

Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
5
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
8
Business SMS/External Messaging
8
Voicemail Transcription
8
Mobile app for iOS
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Team document sharing
7
Call and meeting analytics
9

Comments

More Reviews of Zoom Workplace