The only choice for video calls.
February 21, 2026

The only choice for video calls.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Whiteboard
  • Zoom Team Chat
  • Zoom AI Companion

Overall Satisfaction with Zoom Workplace

My team is fully remote, and we use Zoom Workplace for all of our meetings. It helps our team stay connected and also provides a reliable meeting space for client meetings. The video and audio quality is much better than competitors', which allows our team to have professional communication with our clients.

Pros

  • Video quality.
  • Audio quality.

Cons

  • Their back end manager is difficult to navigate.
  • Improved collaboration.
  • Increased professionalism.
  • Efficient meetings.
Zoom AI companion has helped me stay organized by providing call notes after meetings that summarize the meeting and outline action items, ensuring nothing is missed. It allows me to be more present with my clients during meetings since I do not have to take notes.
In the past, I used Google Meet instead of Zoom for Workplace, and multiple clients commented on the change, saying they prefer Zoom for its improved video and audio quality.
Google Meet.
Much better audio and video quality, easier-to-use functions like screen sharing, and improved connection.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom is well-suited for client meetings. It is a reliable meeting place with strong audio and video quality when compared to competitors. I believe it has positioned itself as a premium meeting space, and our clients appreciate meeting on Zoom rather than other free video meeting platforms.

Zoom Workplace Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
Not Rated
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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