Honest review of Zoom.
February 21, 2026

Honest review of Zoom.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms

Overall Satisfaction with Zoom Workplace

I use Zoom Workplace for meetings with our suppliers and customers. Meetings within the orginzation is through Zoom as well. It's more convenient than meeting in person, since you can just join from anywhere.

Pros

  • Working remote.
  • Hosting large groups of people.
  • Screen sharing.

Cons

  • The taskbar covers the top of the screen, which is inconvenient on smaller screens.
  • Sound echo's when connecting through speaker.
  • Getting large groups of people together with out meeting in person.
  • Meeting with customers and suppliers via Zoom without needing to be there in person.
  • Travel expenses saved.
I don't use Zoom AI Companion.
I did try another product after using Zoom for a while, and it felt a lot different and harder to grasp. Just the way different features and layout made me go back to Zoom.
Google Meet.
Zoom features are better, and the layout makes it easier to locate items.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

It's great for working remotely and connecting with colleagues for meetings. It's very easy to use and doesn't require any tech-savvy. It might not be great for hands-on learning.

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Answering rules
Not Rated
Call recording
8
Call park
Not Rated
Call screening
7
Message alerts
8
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
8
Mobile app for Android
Not Rated
High quality audio
6
High quality video
8
Calendar integration
10
Meeting initiation
9
Record meetings / events
9
Desktop sharing
10
Live chat
8
User authentication
7
Participant roles & permissions
7
Centralized communications management
9
Team messaging
8
Team document sharing
9
Call and meeting analytics
9

Comments

More Reviews of Zoom Workplace