Zoom is a good product to use
February 25, 2026

Zoom is a good product to use

Aaron Henderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Rooms
  • Zoom Phone
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

I use Zoom in the workplace to take calls from both clients and vendors instead of having face to face meetings, and I use it for things I need to schedule instead of having to take phone calls. Zoom has just become the industry norm in having a way to communicate instead of having to just get a phone, because of the ability to share information in different ways.

Pros

  • Group Calls
  • One On One Calls
  • Ability to conduct meetings
  • Ways to share screens and information between groups

Cons

  • the 45 minute time limit needs to go away
  • You would hope that it would run a bit smoother....
  • Increased collaboration
  • Increased productivity with all remote folks
  • A real time saver
I do not use it, and have never tried it
I have never left Zoom - so I won't answer
  • Microsoft Teams
Teams still seems to just have bugs in it - why, I do not know. I do find it inferior and that is why I really don't choose to host my meetings on it - yes, I still get invited to meetings on Teams and I still use it, but it's more of out of necessity

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

We have had meetings with folks all across the country - and instead of all of us getting on planes, we can get on Zoom, all share our screens and collaboration both a document and a presentation. That used to not be able to be done, and with Zoom it is possible.

Zoom Workplace Feature Ratings

Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
6
Directory of employee names
5
Answering rules
6
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
7
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

More Reviews of Zoom Workplace