Love Zoom The audio is fantastic
March 06, 2026

Love Zoom The audio is fantastic

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom Workplace

It makes it sooo easy to set up and schedule video calls with both Internal and external people. We use it for almost all of our externally facing client meetings and our team, department, and organization-wide meetings. It's easy to join the calls, the chat functionality is a piece of cake, and the sound quality on the calls is really good.

Pros

  • Background noise cancellation is fantastic. I had a colleague who had a loud fan on in his same room and I couldn't hear it through the call.
  • Integration with external systems like chorus or outreach is great as well. Makes it super easy to do call recordings if you don't want to keep it inside Zoom itself.
  • Video quality is also really good. I usually just blur my background, but the video quality with the virtual backgrounds is also really good.

Cons

  • I know there are some emoji-type actions where when you give a thumbs up, it will make a thumbs up emoji next to your head, but I don't know how to enable or disable this feature. So it ends up feeling a little random an doesn't always happen.
  • There is a way to make it a webinar-style call, but again, I'm not sure how to do it.
  • Sometimes the screen-sharing can be a little confusing because it brings up all the windows and it takes me a minute to find it.
  • Overall positive impact. Makes it super easy to collaborate on calls and meetings.
  • I can't speak to the cost savings, but I'm a fan
  • Microsoft Teams
  • Google Meet
I personally like Zoom the best. The interface is super easy to use and I really like the quality of the sound and the video. I would put it as a clear leader compared to Meet and Teams.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

It's great for any time that you are doing a virtual meeting. Any internal call, external call, group meetings across time zones and long distance. Super convenient and easy to use. Obviously less needed for in person meetings, unless you are wanting a recording of the meeting for anyone that wasn't present.

Zoom Workplace Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
9
Call screening
9
Message alerts
8
Business SMS/External Messaging
8
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
7
Live chat
10
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
8
Team messaging
8
Team document sharing
8
Call and meeting analytics
10

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