Sneaky auto-renewal clause is very difficult to get out of
February 12, 2022

Sneaky auto-renewal clause is very difficult to get out of

Elizabeth Baskin | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo

We decided to try ZoomInfo for a year to build our database of decision-makers at companies that could be prospects for us. Our marketing is driven by sharing our expertise through best practices papers and other thought leadership. It's been helpful at identifying companies and people we might not have known about otherwise.
  • Our use has been limited to what I described above, so I can't speak to its other strengths.
  • Its accuracy is not perfect. We often see people we know who have moved to other companies or positions who are still listed at previous positions in ZoomInfo.

Do you think ZoomInfo Sales delivers good value for the price?

No

Are you happy with ZoomInfo Sales's feature set?

Yes

Did ZoomInfo Sales live up to sales and marketing promises?

No

Did implementation of ZoomInfo Sales go as expected?

Yes

Would you buy ZoomInfo Sales again?

No

  • Minimal impact on sales, but we're not a typical sales organization
  • Our sales process sometimes takes years, so prospects we've gleaned from ZoomInfo could pay off down the road.
  • If they insist on ramming this auto-renewal through, it will definitely have a negative impact as it's not in our budget for next year.
More helpful than LinkedIn, but not enough so to be worth the money for us. My LinkedIn network is fairly extensive though.
It's useful for casting a wide net to collect potential client prospects. I don't have major complaints about its functionality. However, they include a sneaky auto-renewal clause in their contract, which in our experience was never mentioned in the sales process. Then they set a deadline to cancel the auto-renewal that's several months before the current subscription's expiration date. To address this issue, you have to schedule a zoom meeting with someone to discuss. They seem intent on ramming the auto-renewal through — when we've stated very clearly that we don't want to renew. I'm surprised that a company that seems well-known and well-trusted would engage in business practices that are so customer-unfriendly and borderline unethical.

ZoomInfo Sales Feature Ratings

Advanced search
8
Identification of new leads
8
List quality
7
List upload/download
9
Ideal customer targeting
8
Load time/data access
9
Contact information
Not Rated
Company information
Not Rated
Industry information
Not Rated
Salesforce integration
Not Rated
Company/business profiles
Not Rated
Alerts and reminders
Not Rated
Data hygiene
Not Rated
Automatic data refresh
Not Rated
Tags
Not Rated
Filters and segmentation
Not Rated
Sales email templates
Not Rated