Content Filtering at it's Finest
April 22, 2020

Content Filtering at it's Finest

Cody Plassmeyer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zscaler Internet Access

Zscaler is being used for content filtering on out Internet. We have most everything going through Zscaler but we do have some workstations and servers that do not use Zscaler. We do hear some complaints from employees from time to time but security is a pain so it's normal.
  • Great at content filtering based on categories, countries, etc.
  • The sandbox feature of Zscaler is a huge plus.
  • Having the ability do decrypt SSL traffic works well.
  • Filtering through the logging can be a bit troublesome.
  • I can't remember the exact reason but we preferred to do an IPSEC tunnel back to Zscaler but instead had to use a GRE Tunnel
  • The reporting feature could use some improvement. Clean, clear reports would be nice.
  • Protecting our environment from potential hackers or malware is a top priority.
  • End users complaining about being blocked to known good sites has been a negative.
  • Ease of use from an IT standpoint after installation has been a huge positive.
Initially when we researched Cisco Umbrella we felt that Zscaler came out ahead. Umbrella has made huge improvements since then that we are planning to evaluate again.
I cannot give a fair rating for this as I have not had to contact Zscaler support. There was one time we had to contact them because we needed to check if they were having issues on their end. Our ISP was actually the problem but support seemed very friendly.

Do you think Zscaler Internet Access delivers good value for the price?

Not sure

Are you happy with Zscaler Internet Access's feature set?


Did Zscaler Internet Access live up to sales and marketing promises?


Did implementation of Zscaler Internet Access go as expected?


Would you buy Zscaler Internet Access again?


Cisco 3504 WLAN Controller, Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco 1000 Series Aggregation Services Routers (ASR 1000)
As far as content filtering goes, Zscaler has met all of our needs. We feel that is doing the job well but we also feel like we could get more out of it. The ability for a downloaded file to be ran in a sandbox before delivering to the use is an awesome feature. The end user gets frustrated that they have to wait up to 10 minutes to receive their download but from a security standpoint it is working well.