Overall Satisfaction with Zuora
Zuora is utilized by the revenue operations department for volume sales invoicing. Currently, it is implemented for two businesses within volume sales; potentially additional volume businesses will be migrated within this fiscal year. It addresses the need for automatic recurring billing, management of subscriptions and ease of credit card payment processing.
- Modeling works well and meets any varied business model you need for high volume subscription intake.
- Automatic recurring billing; reduces manual touch and enables billing team to focus on exception issues.
- Reporting specifically for billing forecast; utilization of evergreen term with no end date creates a false/inaccurate reporting of monthly or quarterly forecasting.
- Zoura quotes integration with Salesforce - this simply needs enhancements made to be more user-friendly and provide better details to error issues. It's frustrating at user levels to not be able to resolve more easily.
As previously noted the automated billing, recurring billing - touchless approach has been extremely helpful and cremated scalability for our high volume business.