Zuora - Great option!
May 09, 2017

Zuora - Great option!

Mari Gregori | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is utilized by the revenue operations department for volume sales invoicing. Currently, it is implemented for two businesses within volume sales; potentially additional volume businesses will be migrated within this fiscal year. It addresses the need for automatic recurring billing, management of subscriptions and ease of credit card payment processing.
  • Modeling works well and meets any varied business model you need for high volume subscription intake.
  • Automatic recurring billing; reduces manual touch and enables billing team to focus on exception issues.
  • Reporting specifically for billing forecast; utilization of evergreen term with no end date creates a false/inaccurate reporting of monthly or quarterly forecasting.
  • Zoura quotes integration with Salesforce - this simply needs enhancements made to be more user-friendly and provide better details to error issues. It's frustrating at user levels to not be able to resolve more easily.
As previously noted the automated billing, recurring billing - touchless approach has been extremely helpful and cremated scalability for our high volume business.
High volume automatic renewals in Zoura are strong. Multiple company entities are difficult to manage and also multiple Salesforce instances - enabling these to interface into 1 Zoura instance isn't viable currently.