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Simple integration: built into our everyday workflow
May 10, 2017

Simple integration: built into our everyday workflow

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora to manage billing and subscription for our products and services for the whole company. It controls the subscription level of each customer which in turn drives how much we bill and what features we make available. We also use Zuora for credit card capture for our self-service subscriptions.
  • Credit card capture. Very easy to integrate with our web portal; we've had zero issues with it.
  • Notification of issues on the Zuora side. The team is very proactive about any problems they're encountering; I feel like I always know what's going on.
  • API access. The Zuora API is relatively easy to use and we have notifications integrated into our product.
  • The API can be a little obtuse. Customization of fields sent during a notification would be nice. As it stands, we get a notification that something has changed and then we call back into Zuora to get the specifics. It'd be nice to avoid that second call.
We haven't evaluated other products.
We've really had very few problems with Zuora. I can't actually think of one offhand that caused us any real strife. Most of the integration issues were on our side. We have integrated Zuora with Salesforce where our sales team manages their process. Once they make a sale, they generate an order from the quote and that gets sent to Zuora via the Zuora SalesForce connector, which works well. Can't really think of a situation where it's not suited for use within this business flow.