Zuora Review
January 04, 2017

Zuora Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is used primarily as our billing and invoice platform but it is also used as part of our dunning process as well as by our sales team to prepare quotes for customers. Zuora is used by sales and finance and it helps address our deferred revenue recognition issue.
  • Great UI
  • Responsive customer support
  • New and improved reporting engine
  • It is somewhat hard and confusing to add subscriptions with unique billing situations (for example, billing will commence next month but revenue needs to start being recognized now)
  • The inability to run an aged AR Subledger
  • Integrations with other platforms such as Xero
SaaS type companies that deal with larger B2B transactions can benefit from Zuora. I feel smaller and less complex SaaS [companies] that deal mainly in credit card automated payments would benefit more from say a Stripe than Zuora.