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Zuora is an excellent service
January 10, 2017

Zuora is an excellent service

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

My department uses Zuora to simplify and assist with our billing and revenue management processes for business that we conduct in Europe. We also have proposals to expand its use into other regions. It allows us to focus our efforts on developing solutions for problems unique to our business and let Zuora handle the common financial processes.
  • Allows us to easily integrate with various payment processing services. This is great compared to other parts of our business where this functionality must be developed separately.
  • Support is always quick and helpful whenever needed.
  • The web interface is well designed and easy to use for both developers and business users.
  • The documentation available at the Zuora Knowledge Center is an excellent resource that often answers many questions quickly and easily.
  • The SaaS model has its benefits, but also creates some concerns when dealing with business critical operations and the uncertainty of the internet.
Zuora is excellent for situations where building and maintaining a similar system from scratch would be prohibitive. This is especially true when your needs closely match what Zuora offers. However, if you are in need of a highly customizable solution with a large amount of flexibility, it may not be as easy or even possible with Zuora.