My job is easier with Zuora!
May 12, 2017

My job is easier with Zuora!

Venessa Harper | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

It is used only by the finance department but 'feeds' into salesforce which is used company-wide. [It] deals very effectively with subscription businesses.
  • Very good with subscription invoicing - works out all amendments prorated according to but not limited to subscription start dates
  • Also great that with mid-contract cancellations - credits are automatically worked out and invoiced correctly
  • Once default rules are set up everything just runs automatically in the back ground
  • Links well with SalesForce
  • Reporting - I find both the old and the new reporting clumsy but actually preferred the old
  • Lack of Statements - why can I not pull a statement for an account that shows both the invoices and payments on the account?
  • The statement that you can pull individually for the invoices or credit balance on an account, just has way too much info on it to send to the customer - it needs to be simplified
Brightpearl is an amazing omnichannel retail management solution with live accounting, however, it is not the best fit for a subscription based business and does not track recurring revenue the way that Zuora does. Again I will reiterate that the automated invoicing and recurring payment processing is what is invaluable with Zuora - my job would be a lot harder without Zuora.
Very good for subscription based business where you need to track recurring revenue.