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Zuora is an okay product, but only if you have a limited amount of products to sell
July 28, 2017

Zuora is an okay product, but only if you have a limited amount of products to sell

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is being used as our CMS for invoicing and billing customers. Our billing and finance departments are the main users of zuora, however, we utilize the reporting capabilities across the entire organization. Zuora has a robust reports section that allows us to drill down to the product line-item so we can understand the usage of our customers.
  • Reporting is of great use to determine what products a customer is utilizing.
  • Being able to automatically generate invoices and send them out to clients is a main feature we use.
  • Zuora allows us to manage and maintain all aspects of our customer and their usage through a single interface.
  • While reporting is great, generating the reports you need could be a little easier.
  • Invoices can be quite long and confusing based on the services a client is utilizing.
  • Hard to read invoices.
As a hosting organization, Zuora does not easily talk to outside systems.
Zuora is well suited if you need to integrate data into SalesForce or do not have many product SKU's. If you have too many product sku's, it can make it more difficult to understand the invoices from the client perspective.

If you need to understand what products your customers are utilizing, the reporting is great. It may just take you a while to get the right report.