Zuora is the best subscription management solution
August 10, 2017

Zuora is the best subscription management solution

Yuri Anischenko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zuora

Zuora is being used by the billing department. It addresses subscription domain related problems: recurring payments, prorations, subscription solution, discounts on subscription, credits, invoicing, and reporting.
  • Zuora customer support and professional consulting support is really great. They are focused to solve customers problems.
  • Very reliable; they meet SLAs. We had quite a few problems in production and Zuora support was on top of the things during short outage times.
  • Subscription domain model is well designed. REST API is quite easy to understand because of that.
  • Reporting is very UI intensive. There is no way to export a report to some maintainable format.
  • Ability to export/import configurations and product catalog. We maintained multiple zuora environments: DEV, QA, TEST, STAGE, PRODUCTION. Each environment required very UI intensive error-prone manual configuration. It caused us many issues.
  • It was quite painful to incorporate legacy tax engine that wasn't supported by zuora out of the box.
Product catalog pricing and packaging requirements has been achieved.
Subscription discounts didn't provide enough flexibility.
  • Positive: International expansion
  • Positive: helped to grow our subscription channel
If you need to handle recurring payments and zuora already supports your desired tax and customer support provider then pick zuora as your subscription solution.