Zuora Does A Lot | TrustRadius

Overall Satisfaction with Zuora

Use Cases and Deployment Scope

Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.

Pros and Cons

Pros

Products are easy to use and create with Zuora
Much customization from email templates to billing to products.
Recurring billing and reporting.

Cons

They don't have very many out of the box payment plan options so that takes a lot of work to set up.
Back end functions and making billing/subscription modifications are complicated.
No list price field for products, at least with how we are using it so we had to build a workaround to have a visible list price.

Alternatives Considered

Again it is still too early to tell as we have only just started using Zuora. We hope it will blow us away.

Likelihood to Recommend

If you do a lot of recurring billing with little customization then Zuora would probably be a good fit.

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