Zuora gets the job done, but you'll pay for it
February 06, 2018

Zuora gets the job done, but you'll pay for it

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora for managing our SaaS-based subscriptions and billing. All departments that interact with the customer have some interaction with Zuora, including Sales, Finance, Accounting, Customer Success, and Information Systems.
  • Zuora is great for providing structure to subscription management.
  • Zuora is integrated with Salesforce.com, which we use as our CRM.
  • Zuora is great at tracking changes made to a subscription.
  • The user interface is behind the times.
  • Making change to a subscription is very painful.
  • Finding the information you need can be difficult.
We are currently considering switching to Salesforce CPQ, due to the high cost of Zuora and level of customization it has required. Zuora meets all of our needs, it just comes with a hefty price tag.
Zuora was difficult for us to implement, because we already had a history of SaaS, so we had a moving target in getting up and running. I would recommend having a strong focus on getting it up and running as quickly as possible, as time only makes it more difficult.