Item: Zuora
Rating: 8
Author: Verified User

Overall Satisfaction with Zuora

Use Cases and Deployment Scope

Our organization uses Zuora for billing our customers. The billing department uses it to automate billing, send billing email notifications, and update our CRM with billing information. Zuora is a robust tool that allows us to provide certain billing information like renewal dates in our CRM so that our renewals team can make sure our customers have a smooth renewal experience.

Pros and Cons

Pros

Zuora integrates well with our CRM
Zuora is built to allow customization which is a must for our products.
Zuora allows us to send email notifications to our customers before their renewal date so they are reminded they are up for renewal.

Cons

While Zuora allows for billing notifications, the ability to segment who those emails go to is limited. We need to able to breakdown notifications by state/province, language, country, and other traits, but right now those breakdowns are limited to just country.
It's nice that Zuora is robust and has so many features, but that also makes it challenging to train new users.

Alternatives Considered

I personally have not used other billing products and don't have anything to compare Zuora to. I have only heard from co-workers that our previous solution did not meet our needs and that is why we moved to Zuora.

Likelihood to Recommend

Zuora is a great tool for subscription businesses to be able to bill their customers. We have a global business and bill in many currencies and need to notify our customers in many languages. Zuora allows us to be able to bill at different rates and in different currencies. The one challenge we have is we need to be able to break down communications based on specific detailed traits and Zuora is limited in how detailed you can get in segmenting your billing notices.

Comments

Please log in to join the conversation

Robust product that works well for global businesses