Item: Zuora
Rating: 10
Author: Paul Young

Overall Satisfaction with Zuora Insights

Use Cases and Deployment Scope

The entire organization uses Zuora Insights, but sales is by far the heaviest user of it.

We use it to know how engaged a prospect is with a demo installation of our software. It also gives us a great look into not only the amount of use, but what they're doing with it.

Pros and Cons

Pros

I use it to know if my prospect is being truthful with me. If she says she's hard at work testing us and Zuora Insights shows little use, I know something is wrong.
Since Zuora Insights helps us understand who is using it, we can establish if it's a team testing, or just one guy.
The patterns of usage give me clues to the best time to reach out, when we're fresh on the prospect's mind.

Cons

More contextual help would be welcome. It can be a tricky product to master.

Likelihood to Recommend

If you have a product that requires testing by the prospect, Zuora Insights is essential. Nothing else lets you be a "fly on the wall" and see how and how much your product is being tested. For software with a trial period, this gives you an amazing advantage over a competitor who is flying blind.

Using Zuora Insights

Usability

With power comes complexity. Zuora Insights is the nuclear weapon of software sales, but like anything that powerful, it has a bit of a learning curve. Once you get used to the interface and terminology, it becomes second nature.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Well integrated Consistent Convenient Feel confident using	Slow to learn Lots to learn

Easy Tasks

Very simple to see the raw usage of the software.
Excellent way to discover who is using it at your client and then have additional people to contact.

Difficult Tasks

Understanding the terminology can be daunting.
Knowing when to drill down takes some getting used to.

Comments

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Zuora Insights - So good that I hope my competitors never find out about it!