Item: Zuri
Rating: 10
Author: Alexandre Degani

Use Cases and Deployment Scope

I used Zuri workflow (lowcode) platform to create processes using intuitive and visual interface modelling the processes and activating the Automation Solution in few clicks. Basically, we created workflows for Marketing and Digital Media campaigns, including the planning, execution and optimization (maintenance) of these campaigns. After that, all types of processes we had to serve large clients were based on Zuri. Easy and fast to create, adjust/enhance, activate, enhance again... Fast and furious tool for agile business and resilient businesses due to its capability of offering easy experimentation and adjustment (enhancement).

Pros and Cons

Workflow automation made simple and fast by non technical people.
Hyperautomation (technology and processes orchestration).
Visual and intuitive interface developed for citizen developers and IT teams.
Accelerate the automation solutions development by IT teams (from simple to complex).

AI can be slightly improved.
Process mining can be slightly improved.

Return on Investment

ROI was around 7 to 9x the second option we had.
Less expensive than other BPMS tools (options), very fast to implement.
Additionally, this is a BPMS tool that is used by all organization, not only IT teams.
Democratized expertise on automation leaving IT team free for more strategic projects rather than creating processes/workflow automation solutions for businesses teams.

Alternatives Considered

ServiceNow Now Platform

We tried other options, saw many demos, some customized, and used some Trials. Zuri was faster and simpler to model processes and activate the automation solutions. Zuri does now require technical knowledge to automate processes. Business people (citizen developers) can easily create their own automations in simple way, in minutes.

Despite, Zuri is less expensive. And, it is used by entire organization, not only IT teams. Although IT teams have the governance (full governance and control - including auditing reports ready in clicks) the business people are on the spot too. IT teams use it to accelerate (faster and better, more controlled!) automation solutions (from simple to complex - all with drag and drop feature) the business people (Sales, Marketing, HR, Suppliers, Logistics...) they can easily automate their processes without the waiting time until IT team can deliver what is needed today.

Key Insights

Do you think Zuri delivers good value for the price?

Yes

Are you happy with Zuri's feature set?

Yes

Did Zuri live up to sales and marketing promises?

Yes

Did implementation of Zuri go as expected?

Yes

Would you buy Zuri again?

Yes

Other Software Used

Pipefy, ServiceNow Now Platform, Bizagi Digital Business Platform

Likelihood to Recommend

Workflow automation where you need business resiliency adjusting processes during time to enhance client experience. Zuri is easy. It allows easy updates on stablished (simple and robust!) processes to enhance the workflow.

Operations Eficiency gets focus on reducing the human hours and human errors in communications (e-mails), manuals tasks such as spreadsheets and data treatments, all types of repetitive tasks can be automated. Easy, simple and fast by non technical people.

Scenarios where you need to automate workflows to ensure qualify and controlling the progresses and productivity of teams, people and organizations.

Dashboards and reports specifically created for my own KPIs and goals. I could benefit from more business intelligence, getting my operations data structured (structurated data) and then used Analytics to better understand where and how to improve my operations to: increase client experience, improve profit margins while I was decreasing costs and waist.

Workflow Automation (BPMS) made easy - from simple to complex processes - Digital Automation with Visual and Intuitive Interface

Overall Satisfaction with Zuri