VoIP Monitoring Software
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Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance…
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.
Occam supports contact center ecosystem testing with Razor, a Customer Experience (CX) validation and monitoring platform. The platform empowers organizations to continually refine and deploy exceptional customer journeys across their contact center landscapes.
Guavus-IQ, a Thales solution since late 2017, delivers highly instrumented analytics to , that provide actionable insights in real time. As a result, operators can identify behavioral usage patterns and better understand their network operations. Guavus helps Communications Service…
Variphy is an analytics and management platform for Cisco Collaboration, Webex, or Zoom Phone.
Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals.
What’s possible with Variphy:
- Dashboards, UCCX Wallboards, & Widgets…
Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing…
Solarwinds VoIP and Network Quality Manager is a VoIP analytics and monitoring tool.
- Display calls matching only selected search filters
- Drilldown at any time to i…
Hiya Connect, from Hiya headquartered in a Seattle, is a software solution designed to help improve the user's answer rate, and supports reputation management, secure and branded calls, and provides call performance analytics.
The RedShift Networks suite of Unified Communications Threat Management (UCTM) products offer communication service providers (CSPs) the a cyber security solution for SIP-enabled services (e.g. VoIP, Mobile, Cable, Wholesale, UC Cloud).
The Intuitive VoIP Monitor application offers detailed visibility in the VoIP calls, looks for attacks and blocks them in real-time. On the on-prem side it requires lightweight traffic probes. Visualisation, analytics and security automation is available on a cloud. The solution…
CenturyLink® Hosted VoIP delivers advanced call management, enables mobility, and supports hybrid SIP configurations. CenturyLink was recently recognized by Frost & Sullivan with the 2018 Grow…
xCentrix from Empirix in Massachusetts was a contact center assurance and VoIP analytics platform, now under the Hammer Cloud Platform. Hammer is an InvoVista brand since the April 2021 acquisition.
Streamgroomer, acquired by Austrian company Automic in 2014 which in turn was acquired by CA Technologies in 2017, is a WAN optimizer and communications monitor. It is now supported by Streamcore, headquartered in France.
ReliaTel is a Unified Communications platform with VoIP analytics & monitoring capabilities. It allows users to manage and support their IP, voice, and data network environments and service levels. ReliaTel is provided by Tone Software Coroporation.
Learn More About VoIP Monitoring Software
What is VoIP Monitoring Software?
VoIP analytics & monitoring software (sometimes called call analytics) evaluates the performance and quality of voice calls in a VoIP system. It may also be used for reviewing previous calls and troubleshooting the VoIP system.
Products branded more as call analytics may include tools that assess agent performance and efficiency, customer satisfaction, customer journey, etc. They may tie into CRMs or workforce management and optimization systems.
VoIP Monitoring Software Features
VoIP monitoring software shares the following identifiable features:
VoIP performance evaluations
VoIP call quality tests
VoIP traffic monitoring
Troubleshooting
Quality of Service (QoS) metrics- latency, jitter, packet loss
Customizable dashboard
Detailed performance reports
Multi-channel alerts
Visualization tools and widgets
Data storage and management
VoIP Monitoring Software Comparison
When comparing VoIP monitoring software, consider the following factors:
QoS metrics: VoIP monitoring software usually includes QoS metrics to measure call quality. The most common QoS metrics are latency, jitter, and packet loss. Some VoIP monitoring products offer more advanced QoS metrics.
Dashboard: VoIP monitoring software uses a customizable dashboard to display performance reports and visualizations. Businesses should evaluate the dashboard’s design and layout before purchasing VoIP monitoring software.
Call analytics vs. VoIP Monitoring: Call analytics products include features that emphasize customer satisfaction. VoIP monitoring focuses on the performance and quality of voice calls. Businesses should evaluate their need for call analytics and VoIP monitoring to select the proper software.
VoIP Monitoring Software Price
VoIP monitoring software vendors charge a one-time license fee or a monthly/annual subscription fee. The cost of VoIP monitoring software can range from $9/month to over $250/month, depending on the included features and number of endpoints (IP phones). Most products offer a free subscription or limited free trial of the software.