VoIP Monitoring Software
VoIP Monitoring Software Overview
What is VoIP Monitoring Software?VoIP analytics & monitoring software (sometimes called call analytics) essentially performs performance monitoring of voice calls in a VoIP system for analysis and troubleshooting. It may also be purposed to perform call usage tracking and monitoring of the VoIP system. Products branded more as call analytics may also include tools for analyzing agent performance and efficiency, customer satisfaction, customer journey, etc. and may tie into CRMs or workforce management and optimization systems.
VoIP Monitoring Products
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.
Fathom Analytics is designed to allow users to utilize voice data provided by our analytics engine to gain clear insights into their business trends and agent activities. The Analytics tool measures the agent activity and provides data to find outliers in their behaviors. Users can filter data to...
Streamgroomer, acquired by Austrian company Automic in 2014 which in turn was acquired by CA Technologies in 2017, is a WAN optimizer and communications monitor.
Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems...
xCentrix from Empirix in Massachusetts is a mobile network and VoIP analytics platform.
IBM's Tivoli Carrier NetCool VoIP Manager is a VoIP analytics platform which monitors the functioning of a VoIP system.
ReliaTel is a Unified Communications platform with VoIP analytics & monitoring capabilities. It allows users to manage and support their IP, voice, and data network environments and service levels. ReliaTel is provided by Tone Software Coroporation.
Solarwinds VoIP and Network Quality Manager is a VoIP analytics and monitoring tool.
CenturyLink® Hosted VoIP delivers advanced call management, enables mobility, and supports hybrid SIP configurations. CenturyLink was recently recognized by Frost & Sullivan with the 2018 Growth Excellence Leadership award for VoIP and SIP services. With PBX features and functionality without...