VoIP Monitoring Software

VoIP Monitoring Software Overview

VoIP analytics & monitoring software (sometimes called call analytics) evaluates the performance and quality of voice calls in a VoIP system. It may also be used for reviewing previous calls and troubleshooting the VoIP system.


Products branded more as call analytics may include tools that assess agent performance and efficiency, customer satisfaction, customer journey, etc. They may tie into CRMs or workforce management and optimization systems.

Best VoIP Monitoring Software include:

SolarWinds VoIP & Network Quality Manager (VNQM), Cyara, and Empirix xCentrix.

VoIP Monitoring Products

(1-13 of 13) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.
PRTG Network Monitor

PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.

Key Features

  • Alerts (51)
    94%
    9.4
  • Network monitoring (50)
    92%
    9.2
  • Hardware health monitoring (48)
    78%
    7.8
Catchpoint

Catchpoint

Customer Verified

Catchpoint, from Catchpoint Systems in New York, is a digital experience management solution that allows the user to proactively monitor, analyze & troubleshoot the performance of all digital services and the experience of end users, including customers & employees, wherever they…

Wireshark

Wireshark is an open source network troubleshooting tool.

SolarWinds VoIP & Network Quality Manager (VNQM)

Solarwinds VoIP and Network Quality Manager is a VoIP analytics and monitoring tool.

Streamgroomer

Streamgroomer, acquired by Austrian company Automic in 2014 which in turn was acquired by CA Technologies in 2017, is a WAN optimizer and communications monitor. It is now supported by Streamcore, headquartered in France.

Guavus-IQ

Guavus-IQ, a Thales solution since late 2017, delivers highly instrumented analytics to , that provide actionable insights in real time. As a result, operators can identify behavioral usage patterns and better understand their network operations. Guavus helps Communications Service…

Empirix xCentrix

xCentrix from Empirix in Massachusetts is a mobile network and VoIP analytics platform.

Tivoli Carrier NetCool VoIP Manager

IBM's Tivoli Carrier NetCool VoIP Manager is a VoIP analytics platform which monitors the functioning of a VoIP system.

ReliaTel

ReliaTel is a Unified Communications platform with VoIP analytics & monitoring capabilities. It allows users to manage and support their IP, voice, and data network environments and service levels. ReliaTel is provided by Tone Software Coroporation.

CenturyLink Hosted VoIP

CenturyLink® Hosted VoIP delivers advanced call management, enables mobility, and supports hybrid SIP configurations. CenturyLink was recently recognized by Frost & Sullivan with the 2018 Growth Excellence Leadership award for VoIP and SIP services​. With PBX features and…

Variphy CDR, UCCX, CUBE Reporting & Analytics

Variphy is an analytics and management platform for Cisco Collaboration. Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals. What’s possible with Variphy: - Dashboards, UCCX…

Hiya Connect

Hiya Connect, from Hiya headquartered in a Seattle, is a software solution designed to help improve the user's answer rate, and supports reputation management, secure and branded calls, and provides call performance analytics.

Cyara

Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing…

Learn More About VoIP Monitoring Software

What is VoIP Monitoring Software?

VoIP analytics & monitoring software (sometimes called call analytics) evaluates the performance and quality of voice calls in a VoIP system. It may also be used for reviewing previous calls and troubleshooting the VoIP system.


Products branded more as call analytics may include tools that assess agent performance and efficiency, customer satisfaction, customer journey, etc. They may tie into CRMs or workforce management and optimization systems.

VoIP Monitoring Software Features

VoIP monitoring software shares the following identifiable features:

  • VoIP performance evaluations

  • VoIP call quality tests

  • VoIP traffic monitoring

  • Troubleshooting

  • Quality of Service (QoS) metrics- latency, jitter, packet loss

  • Customizable dashboard

  • Detailed performance reports

  • Multi-channel alerts

  • Visualization tools and widgets

  • Data storage and management

VoIP Monitoring Software Comparison

When comparing VoIP monitoring software, consider the following factors:

  1. QoS metrics: VoIP monitoring software usually includes QoS metrics to measure call quality. The most common QoS metrics are latency, jitter, and packet loss. Some VoIP monitoring products offer more advanced QoS metrics.

  2. Dashboard: VoIP monitoring software uses a customizable dashboard to display performance reports and visualizations. Businesses should evaluate the dashboard’s design and layout before purchasing VoIP monitoring software.

  3. Call analytics vs. VoIP Monitoring: Call analytics products include features that emphasize customer satisfaction. VoIP monitoring focuses on the performance and quality of voice calls. Businesses should evaluate their need for call analytics and VoIP monitoring to select the proper software.

VoIP Monitoring Software Price

VoIP monitoring software vendors charge a one-time license fee or a monthly/annual subscription fee. The cost of VoIP monitoring software can range from $9/month to over $250/month, depending on the included features and number of endpoints (IP phones). Most products offer a free subscription or limited free trial of the software.


Frequently Asked Questions

What are common issues that VoIP Monitoring Software detects?

VoIP Monitoring Software uses Quality of Service (QoS) metrics to detect call quality issues. These issues include choppy audio, echoes, dropped calls, and loss of audio.

What are the benefits of using VoIP Monitoring Software?

VoIP Monitoring Software allows businesses to analyze the performance of their VoIP phone system. It also has troubleshooting tools that identify the causes of call quality or performance issues.

What is the best VoIP Monitoring Software?

PRTG is a Top Rated VoIP Monitoring Software with positive reviews for user-friendliness. Wireshark is a Packet Analyzer Tool with positive reviews for VoIP monitoring capabilities.

How much does VoIP Monitoring Software cost?

VoIP Monitoring Software vendors charge a one-time license fee or a monthly/annual subscription fee. The cost of VoIP Monitoring Software can range from $9/month to over $250/month, depending on the included features and number of endpoints (IP phones).