VoIP Monitoring4VoIP analytics & monitoring software (sometimes called call analytics) essentially performs performance monitoring of voice calls in a VoIP system for analysis and troubleshooting. It may also be purposed to perform call usage tracking and monitoring of the VoIP system. Products branded more as call analytics may also include tools for analyzing agent performance and efficiency, customer satisfaction, customer journey, etc. and may tie into CRMs or workforce management and optimization systems.PRTG Network Monitor1https://media.trustradius.com/product-logos/wE/5F/8C1GUDFKGH4Z-180x180.PNGSolarWinds VoIP and Network Quality Manager2https://media.trustradius.com/vendor-logos/to/Kd/DXB2TUQPIR3A-180x180.PNGFathom Analytics3https://media.trustradius.com/vendor-logos/M1/T1/TPTAPVZUVXO7-180x180.PNGStreamgroomer4https://media.trustradius.com/vendor-logos/XC/qb/OEOG2461M9II-180x180.JPEGCyara5https://media.trustradius.com/product-logos/yz/RH/N9ZFQ2ZAZZTP-180x180.JPEGEmpirix xCentrix6https://media.trustradius.com/product-logos/4J/mj/L8WS4TXNUO66.pngTivoli Carrier NetCool VoIP Manager7https://media.trustradius.com/vendor-logos/yf/sf/DNSXTG99HOK3-180x180.JPEGReliaTel8https://media.trustradius.com/product-logos/uQ/Oc/B4CXWPO367HV-180x180.JPEGCenturyLink Hosted VoIP9https://media.trustradius.com/vendor-logos/OK/UO/KTW2ZSTJRMM2-180x180.JPEG

VoIP Monitoring Software

VoIP Monitoring Software Overview

What is VoIP Monitoring Software?

VoIP analytics & monitoring software (sometimes called call analytics) essentially performs performance monitoring of voice calls in a VoIP system for analysis and troubleshooting. It may also be purposed to perform call usage tracking and monitoring of the VoIP system. Products branded more as call analytics may also include tools for analyzing agent performance and efficiency, customer satisfaction, customer journey, etc. and may tie into CRMs or workforce management and optimization systems.

VoIP Monitoring Products

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PRTG Network Monitor

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PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.

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Fathom Voice ​provides a cloud-based communication platform for sales and support teams. Fathom Voice aims to enable teams&nbsp;to deliver greater results with less effort while improving back office intelligence. &nbsp;Fathom’s suite of solutions leverage opportunities within organizatio...

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Streamgroomer, acquired by Austrian company Automic in 2014 which in turn was acquired by CA Technologies in 2017, is a WAN optimizer and communications monitor.

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Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems ...

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Tone Software is a high technology software development firm specializing in global business, telecommunications, and IT infrastructure management software solutions. Tone develops, markets and supports the ReliaTel VoIP Quality and Unified Communications (UC) Service Assurance solution to manage...

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CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice, wireless and managed services to consumers and businesses across the country. It also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV® brand...