10to8 Appointment Scheduling Software vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
10to8 Appointment Scheduling Software
Score 7.9 out of 10
N/A
10to8 is appointment management software from the UK company of the same name.
$0
pcm (100 appts + 2 logins)
vCita
Score 9.7 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
10to8 Appointment Scheduling SoftwarevCita
Editions & Modules
Free Forever
$0
pcm (100 appts + 2 logins)
Basic
$12
pcm (100 appts + 2 logins)
Grow
$25
pcm (300 appts + 3 logins)
Bigger Business
$50
pcm (600 appts + 6 logins)
Bespoke
Bespoke
Bespoke
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
10to8 Appointment Scheduling SoftwarevCita
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
10to8 Appointment Scheduling SoftwarevCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
10to8 Appointment Scheduling Software
-
Ratings
vCita
8.7
5 Ratings
11% above category average
Customer data management / contact management00 Ratings9.55 Ratings
Workflow management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
10to8 Appointment Scheduling Software
-
Ratings
vCita
7.0
3 Ratings
10% below category average
Email marketing00 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
10to8 Appointment Scheduling Software
-
Ratings
vCita
8.0
5 Ratings
5% above category average
Billing and invoicing management00 Ratings9.05 Ratings
Reporting00 Ratings7.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
10to8 Appointment Scheduling Software
-
Ratings
vCita
6.8
7 Ratings
12% below category average
Custom fields00 Ratings6.67 Ratings
API for custom integration00 Ratings7.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
10to8 Appointment Scheduling Software
-
Ratings
vCita
8.5
7 Ratings
13% above category average
Mobile access00 Ratings8.57 Ratings
Security
Comparison of Security features of Product A and Product B
10to8 Appointment Scheduling Software
-
Ratings
vCita
9.7
6 Ratings
14% above category average
Role-based user permissions00 Ratings9.76 Ratings
Best Alternatives
10to8 Appointment Scheduling SoftwarevCita
Small Businesses
vCita
vCita
Score 9.7 out of 10
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Medium-sized Companies
Calendly
Calendly
Score 9.1 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
Doodle
Doodle
Score 7.3 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
10to8 Appointment Scheduling SoftwarevCita
Likelihood to Recommend
9.5
(11 ratings)
9.7
(10 ratings)
Usability
10.0
(4 ratings)
9.5
(4 ratings)
Support Rating
9.5
(10 ratings)
8.5
(4 ratings)
User Testimonials
10to8 Appointment Scheduling SoftwarevCita
Likelihood to Recommend
10to8
10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
Read full review
vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
Read full review
Pros
10to8
  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
Read full review
vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
Read full review
Cons
10to8
  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
Read full review
vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
Read full review
Usability
10to8
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
Read full review
vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
Read full review
Support Rating
10to8
The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
Read full review
vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
Read full review
Alternatives Considered
10to8
We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
Read full review
vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Read full review
Return on Investment
10to8
  • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
Read full review
vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
Read full review
ScreenShots

10to8 Appointment Scheduling Software Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

vCita Screenshots

Screenshot of Exclusively designed for service providers & service-based businessesScreenshot of The only marketing-driven CRM for small businesses