123FormBuilder (formerly 123ContactForm)

37 Ratings
Score 6.9 out of 101

MySurveyLab

1 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

MySurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
MySurveyLab
8.5
Survey templates
123FormBuilder (formerly 123ContactForm)
MySurveyLab
7.3
Themes
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1

Survey Content

123FormBuilder (formerly 123ContactForm)
MySurveyLab
8.8
Changes to live survey
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1
Question design help
123FormBuilder (formerly 123ContactForm)
MySurveyLab
8.2
Multiple question types
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1

Survey Logic

123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
MySurveyLab
8.5
Response tracking
123FormBuilder (formerly 123ContactForm)
MySurveyLab
7.3
Data export
123FormBuilder (formerly 123ContactForm)
MySurveyLab
8.2
Standard reports
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1
Custom reports
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1
Analytics
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
MySurveyLab
8.6
Access controls
123FormBuilder (formerly 123ContactForm)
MySurveyLab
8.2
Compliance
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1

Survey Distribution

123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
MySurveyLab
9.1

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price profile photo
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith profile photo

Cons

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma profile photo
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
George Smith profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith profile photo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

MySurveyLab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
MySurveyLab Editions & Modules
MySurveyLab
Additional Pricing Details