42 Ratings
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Score 9.5 out of 100
3 Ratings
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Score 5 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder

    Feature Set Not Supported
    N/A
    3.3

    ProProfs Survey Maker

    33%
    ProProfs Survey Maker ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Themes

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Custom logo/branding

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Survey Content

    123FormBuilder

    Feature Set Not Supported
    N/A
    4.5

    ProProfs Survey Maker

    45%
    ProProfs Survey Maker ranks higher in 2/2 features

    Changes to live survey

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Survey Logic

    123FormBuilder

    Feature Set Not Supported
    N/A
    2.0

    ProProfs Survey Maker

    20%
    ProProfs Survey Maker ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Survey Reporting & Analytics

    123FormBuilder

    Feature Set Not Supported
    N/A
    1.0

    ProProfs Survey Maker

    10%
    ProProfs Survey Maker ranks higher in 4/4 features

    Response tracking

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Data export

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Analytics

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Survey Administration & Security

    123FormBuilder

    Feature Set Not Supported
    N/A
    7.0

    ProProfs Survey Maker

    70%
    ProProfs Survey Maker ranks higher in 1/1 features

    Access controls

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Survey Distribution

    123FormBuilder

    Feature Set Not Supported
    N/A
    6.0

    ProProfs Survey Maker

    60%
    ProProfs Survey Maker ranks higher in 1/1 features

    Respondent restrictions

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Attribute Ratings

    • 123FormBuilder is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.0

    123FormBuilder

    90%
    8 Ratings
    1.0

    ProProfs Survey Maker

    10%
    1 Rating

    Likelihood to Renew

    6.0

    123FormBuilder

    60%
    4 Ratings

    ProProfs Survey Maker

    N/A
    0 Ratings

    Usability

    8.0

    123FormBuilder

    80%
    1 Rating
    1.0

    ProProfs Survey Maker

    10%
    1 Rating

    Availability

    8.0

    123FormBuilder

    80%
    2 Ratings

    ProProfs Survey Maker

    N/A
    0 Ratings

    Performance

    9.0

    123FormBuilder

    90%
    2 Ratings

    ProProfs Survey Maker

    N/A
    0 Ratings

    Support Rating

    7.0

    123FormBuilder

    70%
    2 Ratings
    1.0

    ProProfs Survey Maker

    10%
    1 Rating

    Online Training

    8.0

    123FormBuilder

    80%
    1 Rating

    ProProfs Survey Maker

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder

    80%
    2 Ratings

    ProProfs Survey Maker

    N/A
    0 Ratings

    Configurability

    9.0

    123FormBuilder

    90%
    1 Rating

    ProProfs Survey Maker

    N/A
    0 Ratings

    Ease of integration

    9.0

    123FormBuilder

    90%
    1 Rating

    ProProfs Survey Maker

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder

    70%
    1 Rating

    ProProfs Survey Maker

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    123FormBuilder

    80%
    1 Rating

    ProProfs Survey Maker

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    123FormBuilder

    80%
    1 Rating

    ProProfs Survey Maker

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Read full review

    ProProfs

    If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
    Read full review

    Pros

    123FormBuilder

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Read full review

    ProProfs

    • ProProfs is cheaper than its competitors.
    Read full review

    Cons

    123FormBuilder

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Read full review

    ProProfs

    • [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
    • I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
    • We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
    • Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
    • The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
    • Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
    Read full review

    Pricing Details

    123FormBuilder

    Starting Price

    $14.95 per month

    Editions & Modules

    123FormBuilder editions and modules pricing
    EditionModules
    BasicFree1
    Gold$192
    Platinum$393
    Corporate$79/month4

    Footnotes

    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ProProfs Survey Maker

    Starting Price

    $7.97

    Editions & Modules

    ProProfs Survey Maker editions and modules pricing
    EditionModules
    BASIC$ 7.971
    PROFESSIONAL$ 19.972
    BUSINESS$ 69.973

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    We are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.

    Likelihood to Renew

    123FormBuilder

    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Read full review

    ProProfs

    No answers on this topic

    Usability

    123FormBuilder

    Easy to install and quickly explain to others how to use
    Read full review

    ProProfs

    They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
    Read full review

    Reliability and Availability

    123FormBuilder

    I did not encounter any blackout issues
    Read full review

    ProProfs

    No answers on this topic

    Performance

    123FormBuilder

    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Read full review

    ProProfs

    No answers on this topic

    Support Rating

    123FormBuilder

    Very neutral, did not have to use support a lot
    Read full review

    ProProfs

    The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
    Read full review

    Online Training

    123FormBuilder

    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Read full review

    ProProfs

    No answers on this topic

    Implementation Rating

    123FormBuilder

    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Read full review

    ProProfs

    No answers on this topic

    Alternatives Considered

    123FormBuilder

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Read full review

    ProProfs

    ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
    Read full review

    Scalability

    123FormBuilder

    It was easy to install and I believe that would make it easy to use across several websites
    Read full review

    ProProfs

    No answers on this topic

    Return on Investment

    123FormBuilder

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Read full review

    ProProfs

    • Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
    Read full review

    Screenshots

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