42 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 4 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

ProProfs Survey Maker

If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
3.3
Survey templates
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
4.0
Themes
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
2.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
4.0

Survey Content

123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
4.5
Changes to live survey
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
3.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
6.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
2.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
2.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
1.0
Response tracking
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
1.0
Data export
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
1.0
Standard reports
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
1.0
Analytics
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
1.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
7.0
Access controls
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
7.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
6.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
ProProfs Survey Maker
6.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

ProProfs Survey Maker

  • ProProfs is cheaper than its competitors.
Anonymous | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

ProProfs Survey Maker

  • [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
  • I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
  • We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
  • Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
  • The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
  • Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

ProProfs Survey Maker

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

ProProfs Survey Maker

ProProfs Survey Maker 1.0
Based on 1 answer
They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
Anonymous | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

ProProfs Survey Maker

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

ProProfs Survey Maker

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

ProProfs Survey Maker

ProProfs Survey Maker 1.0
Based on 1 answer
The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
Anonymous | TrustRadius Reviewer

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

ProProfs Survey Maker

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

ProProfs Survey Maker

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

ProProfs Survey Maker

ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
Anonymous | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

ProProfs Survey Maker

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

ProProfs Survey Maker

  • Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
Anonymous | TrustRadius Reviewer

Screenshots

ProProfs Survey Maker

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

ProProfs Survey Maker

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ProProfs Survey Maker Editions & Modules

Edition
BASIC$ 7.97
PROFESSIONAL$ 19.97
BUSINESS$ 69.97
    Additional Pricing Details
    We are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.

    Rating Summary

    Likelihood to Recommend

    123FormBuilder (formerly 123ContactForm)
    9.0
    ProProfs Survey Maker
    1.0

    Likelihood to Renew

    123FormBuilder (formerly 123ContactForm)
    6.0
    ProProfs Survey Maker

    Usability

    123FormBuilder (formerly 123ContactForm)
    8.0
    ProProfs Survey Maker
    1.0

    Reliability and Availability

    123FormBuilder (formerly 123ContactForm)
    8.0
    ProProfs Survey Maker

    Performance

    123FormBuilder (formerly 123ContactForm)
    9.0
    ProProfs Survey Maker

    Support Rating

    123FormBuilder (formerly 123ContactForm)
    7.0
    ProProfs Survey Maker
    1.0

    Online Training

    123FormBuilder (formerly 123ContactForm)
    8.0
    ProProfs Survey Maker

    Implementation Rating

    123FormBuilder (formerly 123ContactForm)
    8.0
    ProProfs Survey Maker

    Scalability

    123FormBuilder (formerly 123ContactForm)
    7.0
    ProProfs Survey Maker

    Add comparison