123FormBuilder vs. ProProfs Survey Maker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
123FormBuilder
Score 8.2 out of 10
N/A
123ContactForm is an online form and survey builder. Its drag and drop interface doesn't require coding skills, thus it can be used by both technical and non-technical people. The web forms can be integrated with various 3rd party apps and can be fully customized to match business or individual needs.
$14.95
per month
ProProfs Survey Maker
Score 7.1 out of 10
N/A
ProProfs Survey Maker is a tool used by instructors, online marketers, educational institutions and business organizations to create comprehensive online surveys. The survey software is bundled with advanced features such as multiple question types, detailed reports and statistics and scored surveys. It is designed to work across devices including mobile phones and tablets. The vendor's value proposition is that the solution is bundled with advanced features that allow for easy creation,…
$7.97
Pricing
123FormBuilderProProfs Survey Maker
Editions & Modules
Gold
$19
per Month; or $190 per Year
Platinum
$39
per Month; or $390 per Year
Corporate
$79/month
billed annually
Basic
Free
BASIC
$ 7.97
PROFESSIONAL
$ 19.97
BUSINESS
$ 69.97
Offerings
Pricing Offerings
123FormBuilderProProfs Survey Maker
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWe are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.
More Pricing Information
Community Pulse
123FormBuilderProProfs Survey Maker
Top Pros
Top Cons
Features
123FormBuilderProProfs Survey Maker
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
123FormBuilder
-
Ratings
ProProfs Survey Maker
3.3
1 Ratings
81% below category average
Survey templates00 Ratings4.01 Ratings
Themes00 Ratings2.01 Ratings
Custom logo/branding00 Ratings4.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
123FormBuilder
-
Ratings
ProProfs Survey Maker
4.5
1 Ratings
62% below category average
Changes to live survey00 Ratings3.01 Ratings
Multiple question types00 Ratings6.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
123FormBuilder
-
Ratings
ProProfs Survey Maker
2.0
1 Ratings
121% below category average
Survey logic flexibility00 Ratings2.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
123FormBuilder
-
Ratings
ProProfs Survey Maker
1.0
1 Ratings
156% below category average
Response tracking00 Ratings1.01 Ratings
Data export00 Ratings1.01 Ratings
Standard reports00 Ratings1.01 Ratings
Analytics00 Ratings1.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
123FormBuilder
-
Ratings
ProProfs Survey Maker
7.0
1 Ratings
19% below category average
Access controls00 Ratings7.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
123FormBuilder
-
Ratings
ProProfs Survey Maker
6.0
1 Ratings
31% below category average
Respondent restrictions00 Ratings6.01 Ratings
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User Ratings
123FormBuilderProProfs Survey Maker
Likelihood to Recommend
1.0
(8 ratings)
1.0
(1 ratings)
Likelihood to Renew
6.0
(4 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
1.0
(1 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(1 ratings)
1.0
(1 ratings)
Online Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
123FormBuilderProProfs Survey Maker
Likelihood to Recommend
123FormBuilder
If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Read full review
ProProfs
If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
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Pros
123FormBuilder
  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Read full review
ProProfs
  • ProProfs is cheaper than its competitors.
Read full review
Cons
123FormBuilder
  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Read full review
ProProfs
  • [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
  • I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
  • We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
  • Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
  • The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
  • Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
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Likelihood to Renew
123FormBuilder
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Read full review
ProProfs
No answers on this topic
Usability
123FormBuilder
Easy to install and quickly explain to others how to use
Read full review
ProProfs
They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
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Reliability and Availability
123FormBuilder
I did not encounter any blackout issues
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ProProfs
No answers on this topic
Performance
123FormBuilder
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
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ProProfs
No answers on this topic
Support Rating
123FormBuilder
Very neutral, did not have to use support a lot
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ProProfs
The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
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Online Training
123FormBuilder
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
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ProProfs
No answers on this topic
Implementation Rating
123FormBuilder
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
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ProProfs
No answers on this topic
Alternatives Considered
123FormBuilder
Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
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ProProfs
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
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Scalability
123FormBuilder
It was easy to install and I believe that would make it easy to use across several websites
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ProProfs
No answers on this topic
Return on Investment
123FormBuilder
  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Read full review
ProProfs
  • Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
Read full review
ScreenShots

123FormBuilder Screenshots

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ProProfs Survey Maker Screenshots

Screenshot of ProProfs Survey Maker