12d Synergy vs. DocuWare

12d Synergy and its ability to handle all file types really suited the engineering industry.

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.

Incentivized

• 12d model data management.
• CAD data management.

• Control of the flow of online processes
• Automation of the company processes
• Online forms and digitization of processing documents

Incentivized

• Limited integration with REVIT.

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

We get great support from the app team. They listen to our views and often implement our suggestions - we have nearly exhausted our wish list since it's all been implemented.

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.

We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.

Incentivized

• 12d Synergy has allowed our business to share resources across multiple geographical locations reducing the need for users to travel for a project or experience slow network speeds whilst working.
• 12d Synergy has allowed our business to have multiple clients and subcontractors access selected areas of a project structure, improving communication and integration across different disciplines.

• Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget.
• Had to spend considerably more than expected. We needed to hire a developer to build integrations.

Incentivized