Likelihood to Recommend I believe if your managers can't make time to have in-person or live check-ins with their employees, the 15Five surveys and tools can create a semblance of care and follow-up, but many employees resent how impersonal it is. If you are able to have more face-to-face interactions or Zoom one-on-ones, those are almost always better-received by employees.
Read full review OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.
Read full review Pros The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is. The metric and key performance tools are very well designed. Automated reminders and reporting are great features. I find the customer services to be best in class. Read full review Scheduling - ease of creating, managing, modifying schedules. PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS. Communicate to employees regarding open shifts, share open shifts with staff. Send mass texts to employees as needed. Read full review Cons The more business units and teams you adopt consistently using 15five, the more you see the full value. Reporting - it would be helpful to see an entire org chart breakdown of the goals hit/missed at the end of each quarter. Recommendations - focus points/alerts on OKRs that aren't progressing and auto-generated action items you should take would be really useful functionality. Read full review Problems with app permission Could be more robust Read full review Likelihood to Renew This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
Read full review Usability It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
Read full review Support Rating 15Five support is quick and helpful. We work with other vendors in the people management space and performance tracking/management who offshore their support or force us into long queues to chat for support and it just doesn't support our needs very well. 15Five is responsive and speedy. We constantly evaluate our vendors for their support and have switched vendors in the past in other areas because of limited support capabilities
Read full review OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
Read full review Online Training Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
Read full review Implementation Rating It was very easy and support was super helpful!
Read full review Alternatives Considered Visually 15Five blows Yammer out of the water! Yammer was easy to use as well, but it felt very difficult to get on to and was not single sign-on when we were using it. 15Five allows for easy login with single sing on feature and has less "clicks" to get to where I need to be on the program. I also love the app way more than Yammer!
Read full review Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.
Read full review Return on Investment It holds each employee to a certain standard by having them select their own list Gives them the opportunity to reach their list of goals Being able to accomplish each set goal and/or priority gives a sense of pride in each person's work as they are able to check off what has been done On the negative, it can also show what the employee is not being done and may show poorly if there is a consistent pattern of not completing tasks Read full review Major the performance of the agents. Easily communicating with employees regarding open shifts Calculating the payroll of every one of the organization Read full review ScreenShots