Likelihood to Recommend
At first, it was a little much to continue reporting each week. Then, as time went on, it was more helpful as I was using it as a tool to accomplish and complete tasks that were listed. There have only been a few weeks that I was unable to complete a weekly report, but all in all, it has made me more aware.
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This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well. I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.
Read full review Pros The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is. The metric and key performance tools are very well designed. Automated reminders and reporting are great features. I find the customer services to be best in class. Read full review Trakstar sends out a lot of automated reminders to participants, encouraging them to take notes and provide feedback on a regular basis. Trakstar generates analysis (i.e., rater bais) automatically that would otherwise be labor intensive to do manually. Trakstar has a feature that allows administrators to see what each individual employee sees - this is critical in ensuring that the performance review process goes smoothly. Read full review Cons Questions are repetitive weekly, though this may be a function of our administrator, and not the platform itself. Answering the same questions every 2 weeks is an awful lot like the movie Groundhog day. Give employees at all levels visibility into the "How are you feeling" score to get a pulse on the entire company at once. Read full review The reporting features are a bit weak. But you can download Excel-ready files to manipulate on your own. The dashboard feature (prior to June 2013) was very nice, but missing in the latest version. Automated reports, quarterly for example, would be nice to send to Senior Leadership (missing in the current version/requires manual input) Read full review Likelihood to Renew
This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
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Very simple to use, great support.
Read full review Usability
It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
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The 15Five support team is amazing. They were always willing to speak with me when I did something wrong in the system and never had a harsh or placing judgment tone in their voices. They respond quickly and promptly and allowed me to learn something new each time I cross lines with them. I am thankful for their knowledge and customer service they shared with me when I needed it.
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Trakstar has been very responsive to my questions and support has been able to speak with me on the phone as needed. Also, when I told Trakstar that my employees were not delighted by the product, they did a special session with me to diagnose any issues and to make recommendations for how I could improve the tool's usefulness in my job. I appreciated their support here
Read full review Online Training
Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
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It was very easy and support was super helpful!
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a while ago and it was only limited to rewards. 15FIVE really makes a difference, it's real engagement for businesses and provides a lot of structure. I also love what they preach in their social channels as we are constantly learning from their podcasts and blog posts.
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I did not make the purchase decision for Trakstar, but at a previous job I used
. Many of the outcomes of the tool are the same, even if the product interface and language is slightly different
Read full review Return on Investment 15Five opened up many discussions for issues/challenges in the workplace that wasn't available in meetings/during projects/in other capacities. 15Five has opened the door to creative ideas that became projects and improvements. 15Five improved culture by allowing team members in other departments see what others are doing/feeling, making us feel as one company Read full review We have had few managers dread the review writing process! Sure, no one enjoys this and we all know that it is time-consuming, but Promantek has allowed less time spent in frustration and more time actually communicating effectively. There are areas where managers can make notes during the entire review process so that when the time to write the review is upon you, it is a much simpler task. This has allowed us to free up the time with managers to a certain degree which is always beneficial. Read full review ScreenShots