What users are saying about
2 Ratings
3 Ratings
2 Ratings
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Score 9.3 out of 100
3 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

HoneyBook

Because HoneyBook is so easy to use and set up, I would definitely recommend HoneyBook to a new small business owner who is looking to collect general client information and manage clients. I would not recommend HoneyBook to a larger company or really anyone that as a standard books more than 1 event on a day (the system sees that as a conflict and sends error messages). Anyone that wants to really make use of data should not use HoneyBook as that's not what this system is designed for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
HoneyBook
9.3
Customer data management / contact management
17hats
9.0
HoneyBook
8.0
Workflow management
17hats
9.0
HoneyBook
8.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
HoneyBook
10.0
Contract management
17hats
10.0
HoneyBook
10.0
Quote & order management
17hats
10.0
HoneyBook
10.0
Interaction tracking
17hats
8.0
HoneyBook
10.0
Opportunity management
17hats
HoneyBook
9.0

Customer Service & Support

17hats
8.0
HoneyBook
9.8
Case management
17hats
8.0
HoneyBook
9.5
Help desk management
17hats
HoneyBook
10.0

Marketing Automation

17hats
8.0
HoneyBook
10.0
Lead management
17hats
8.0
HoneyBook
10.0

CRM Project Management

17hats
9.5
HoneyBook
9.0
Task management
17hats
9.0
HoneyBook
10.0
Billing and invoicing management
17hats
10.0
HoneyBook
9.0
Reporting
17hats
HoneyBook
8.0

Customization

17hats
8.0
HoneyBook
9.5
Custom fields
17hats
8.0
HoneyBook
9.5
Custom objects
17hats
HoneyBook
9.5

Security

17hats
9.5
HoneyBook
9.5
Single sign-on capability
17hats
10.0
HoneyBook
10.0
Role-based user permissions
17hats
9.0
HoneyBook
9.0

Integrations with 3rd-party Software

17hats
8.0
HoneyBook
Marketing automation
17hats
8.0
HoneyBook

Platform

17hats
8.0
HoneyBook
7.5
Mobile access
17hats
8.0
HoneyBook
7.5

CRM Reporting & Analytics

17hats
HoneyBook
6.0
Customizable reports
17hats
HoneyBook
6.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

HoneyBook

  • Task reminders for leads and clients.
  • Automated emails based on workflow assignments.
Kristin Cole | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

HoneyBook

  • The inability to export client data is ultimately what led us to switch to another CRM. It was great to be able to see all client project information within the specific project, but we needed everything from contracts, to general client data to form submissions and questionnaires to ALL be exportable data and that was not an option. All information only lived in HoneyBook.
  • HoneyBook's forms were beautiful but I wish they would have been able to link to SurveyMonkey or Zapier to allow for more integrations. We might not have switched to another platform had that been the case.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

HoneyBook

We researched many other CRM programs before choosing HoneyBook (including Dubsado, DJ Event Planner, Zoho, Salesforce, and Intellivent). HoneyBook had the best offerings for the best price and has been a successful solution to our needs. The task management, pipeline, and task management for clients are unmatched and very easy to use. We were able to customize all of our emails, brochures, and contracts to match our brand and provide a streamlined experience for our clients. HoneyBook has also been excellent at continually improving the platform and having new releases on a consistent basis. Even if the software doesn't have all the things I need (we have worked through some kinks along the way due to our company size), they are constantly growing and improving. I have also received excellent customer service from everyone at HoneyBook even though I have been demanding at times. These are the reasons I have stayed with HoneyBook even though there are a couple of improvements to the system (related to team functionality and reporting) that we are waiting for. I would recommend this software to anyone in my industry!
Kristin Cole | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

HoneyBook

  • HoneyBook was very cost effective which was great for ROI!
  • HoneyBook was easy to use which made for a quick employee on-boarding for new team members.
  • HoneyBook had some features that were not available on the platform that are considered standard for any other CRM such as data pull, platform integrations, and customization options.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HoneyBook Editions & Modules

Edition
HoneyBook Yearly$4001
HoneyBook Monthly$402
  1. Year
  2. Month
Additional Pricing Details

Rating Summary

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