What users are saying about
8 Ratings
27 Ratings
8 Ratings
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Score 8.8 out of 100
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Platform

Sales Force Automation

9.5

17hats

95%
7.0

HoneyBook

70%
17hats ranks higher in 6/7 features

Customer data management / contact management

10.0
100%
2 Ratings
6.6
66%
9 Ratings

Workflow management

10.0
100%
2 Ratings
6.4
64%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
6.8
68%
8 Ratings

Contract management

10.0
100%
2 Ratings
8.3
83%
9 Ratings

Quote & order management

10.0
100%
1 Rating
7.4
74%
7 Ratings

Interaction tracking

8.0
80%
1 Rating
5.9
59%
7 Ratings

Opportunity management

N/A
0 Ratings
7.2
72%
8 Ratings

Customer Service & Support

8.0

17hats

80%
6.1

HoneyBook

61%
17hats ranks higher in 1/2 features

Case management

8.0
80%
1 Rating
5.9
59%
5 Ratings

Help desk management

N/A
0 Ratings
6.3
63%
6 Ratings

Marketing Automation

8.0

17hats

80%
5.2

HoneyBook

52%
17hats ranks higher in 1/1 features

Lead management

8.0
80%
1 Rating
5.2
52%
7 Ratings

CRM Project Management

9.5

17hats

95%
6.4

HoneyBook

64%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
5.5
55%
9 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
7.6
76%
8 Ratings

Reporting

N/A
0 Ratings
6.0
60%
8 Ratings

Customization

10.0

17hats

100%
6.5

HoneyBook

65%
17hats ranks higher in 2/2 features

Custom fields

9.9
99%
2 Ratings
7.2
72%
8 Ratings

Custom objects

10.0
100%
1 Rating
5.8
58%
8 Ratings

Security

9.5

17hats

95%
5.8

HoneyBook

58%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
6.2
62%
6 Ratings

Role-based user permissions

9.0
90%
1 Rating
5.3
53%
7 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

HoneyBook

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
6.8

HoneyBook

68%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
6.8
68%
8 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
5.0

HoneyBook

50%
HoneyBook ranks higher in 1/1 features

Customizable reports

N/A
0 Ratings
5.0
50%
6 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
7.9

HoneyBook

79%
9 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
9.0

HoneyBook

90%
1 Rating

Usability

9.0

17hats

90%
1 Rating
7.4

HoneyBook

74%
7 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
7.5

HoneyBook

75%
7 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

HoneyBook

Starting Price

$390 Year

Editions & Modules

HoneyBook editions and modules pricing
EditionModules
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393

Footnotes

  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Likelihood to Renew

17hats

No answers on this topic

HoneyBook

Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
Read full review

Usability

17hats

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review

HoneyBook

This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
Read full review

Support Rating

17hats

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review

HoneyBook

They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
Read full review

Alternatives Considered

17hats

No answers on this topic

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
Read full review

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Read full review

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
Read full review

Screenshots

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