What users are saying about
7 Ratings
30 Ratings
7 Ratings
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Score 9.1 out of 100
30 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Pipeliner CRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
8.8

Pipeliner CRM

88%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.4
84%
18 Ratings

Workflow management

9.9
99%
2 Ratings
8.4
84%
18 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.0
90%
17 Ratings

Contract management

10.0
100%
2 Ratings
8.5
85%
16 Ratings

Quote & order management

10.0
100%
1 Rating
9.6
96%
2 Ratings

Interaction tracking

8.0
80%
1 Rating
8.6
86%
17 Ratings

Territory management

N/A
0 Ratings
8.8
88%
16 Ratings

Opportunity management

N/A
0 Ratings
9.0
90%
18 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.1
91%
14 Ratings

Customer Service & Support

8.0

17hats

80%
9.3

Pipeliner CRM

93%
Pipeliner CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.1
91%
1 Rating

Call center management

N/A
0 Ratings
9.1
91%
1 Rating

Help desk management

N/A
0 Ratings
9.6
96%
2 Ratings

Marketing Automation

8.0

17hats

80%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.6
86%
19 Ratings

Email marketing

N/A
0 Ratings
8.2
82%
2 Ratings

CRM Project Management

9.5

17hats

95%
9.0

Pipeliner CRM

90%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.8
88%
19 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
9.1
91%
1 Rating

Reporting

N/A
0 Ratings
9.0
90%
18 Ratings

Customization

9.9

17hats

99%
8.4

Pipeliner CRM

84%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
8.6
86%
19 Ratings

Custom objects

10.0
100%
1 Rating
7.8
78%
18 Ratings

Scripting environment

N/A
0 Ratings
9.1
91%
1 Rating

API for custom integration

N/A
0 Ratings
8.3
83%
17 Ratings

Security

9.5

17hats

95%
8.6

Pipeliner CRM

86%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.7
87%
17 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.4
84%
18 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.5

Pipeliner CRM

85%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
7.8
78%
17 Ratings

Compensation management

N/A
0 Ratings
9.1
91%
1 Rating

Platform

8.0

17hats

80%
8.6

Pipeliner CRM

86%
Pipeliner CRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.6
86%
17 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.7

Pipeliner CRM

87%
Pipeliner CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.9
89%
19 Ratings

Pipeline visualization

N/A
0 Ratings
8.9
89%
19 Ratings

Customizable reports

N/A
0 Ratings
8.3
83%
19 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.1

Pipeliner CRM

81%
Pipeliner CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.1
81%
17 Ratings

Social engagement

N/A
0 Ratings
8.2
82%
17 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • Pipeliner CRM is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.8

Pipeliner CRM

88%
20 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
9.1

Pipeliner CRM

91%
1 Rating

Usability

9.0

17hats

90%
1 Rating
9.1

Pipeliner CRM

91%
10 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.8

Pipeliner CRM

88%
10 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Emmanuel Alex Prah | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Pipeliner CRM

  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Babette Ten Haken | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$35 Per User per Month

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 9.1
Based on 10 answers
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
Jean François SACK | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 8.8
Based on 10 answers
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
GEORGE MWENISONGOLE | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Pipeliner CRM

The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

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