What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 30 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
- Pipeliner CRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform
Sales Force Automation
9.5
17hats
95%
8.8
Pipeliner CRM
88%
17hats ranks higher in 5/9 features
17hats ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings
8.4
84%
18 Ratings
Workflow management
9.9
99%
2 Ratings
8.4
84%
18 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
9.0
90%
17 Ratings
Contract management
10.0
100%
2 Ratings
8.5
85%
16 Ratings
Quote & order management
10.0
100%
1 Rating
9.6
96%
2 Ratings
Interaction tracking
8.0
80%
1 Rating
8.6
86%
17 Ratings
Territory management
N/A
0 Ratings
8.8
88%
16 Ratings
Opportunity management
N/A
0 Ratings
9.0
90%
18 Ratings
Channel / partner relationship management
N/A
0 Ratings
9.1
91%
14 Ratings
Customer Service & Support
8.0
17hats
80%
9.3
Pipeliner CRM
93%
Pipeliner CRM ranks higher in 3/3 features
Pipeliner CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating
9.1
91%
1 Rating
Call center management
N/A
0 Ratings
9.1
91%
1 Rating
Help desk management
N/A
0 Ratings
9.6
96%
2 Ratings
Marketing Automation
8.0
17hats
80%
8.4
Pipeliner CRM
84%
Pipeliner CRM ranks higher in 2/2 features
Pipeliner CRM ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
8.6
86%
19 Ratings
Email marketing
N/A
0 Ratings
8.2
82%
2 Ratings
CRM Project Management
9.5
17hats
95%
9.0
Pipeliner CRM
90%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
8.8
88%
19 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
9.1
91%
1 Rating
Reporting
N/A
0 Ratings
9.0
90%
18 Ratings
Customization
9.9
17hats
99%
8.4
Pipeliner CRM
84%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.9
99%
2 Ratings
8.6
86%
19 Ratings
Custom objects
10.0
100%
1 Rating
7.8
78%
18 Ratings
Scripting environment
N/A
0 Ratings
9.1
91%
1 Rating
API for custom integration
N/A
0 Ratings
8.3
83%
17 Ratings
Security
9.5
17hats
95%
8.6
Pipeliner CRM
86%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
8.7
87%
17 Ratings
Role-based user permissions
9.0
90%
1 Rating
8.4
84%
18 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
8.5
Pipeliner CRM
85%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Marketing automation
8.0
80%
1 Rating
7.8
78%
17 Ratings
Compensation management
N/A
0 Ratings
9.1
91%
1 Rating
Platform
8.0
17hats
80%
8.6
Pipeliner CRM
86%
Pipeliner CRM ranks higher in 1/1 features
Pipeliner CRM ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
8.6
86%
17 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
8.7
Pipeliner CRM
87%
Pipeliner CRM ranks higher in 3/3 features
Pipeliner CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
8.9
89%
19 Ratings
Pipeline visualization
N/A
0 Ratings
8.9
89%
19 Ratings
Customizable reports
N/A
0 Ratings
8.3
83%
19 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A
8.1
Pipeliner CRM
81%
Pipeliner CRM ranks higher in 2/2 features
Pipeliner CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings
8.1
81%
17 Ratings
Social engagement
N/A
0 Ratings
8.2
82%
17 Ratings
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
- Pipeliner CRM is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
8.8
Pipeliner CRM
88%
20 Ratings
Likelihood to Renew
17hats
N/A
0 Ratings
9.1
Pipeliner CRM
91%
1 Rating
Usability
9.0
17hats
90%
1 Rating
9.1
Pipeliner CRM
91%
10 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
8.8
Pipeliner CRM
88%
10 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipeliner CRM
Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Field Sales Manager
Zegha ElectricMarketing & Advertising, 11-50 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipeliner CRM
- Clear and easy visualisation of Sales Process
- Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
- Reporting into pivot table is also easy and very useful
- Mobile app has always been very good and easy to use since 2015
Director
CRM Cloud LimitedInformation Technology and Services, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipeliner CRM
- The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Founder & President
Sales Aerobics for Engineers(R), LLCProfessional Training & Coaching, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Pipeliner CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$35 Per User per Month
Pipeliner CRM Editions & Modules
On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features | $65.001 |
---|---|
Business STARTER - Basic sales management, tracking and collaboration | $35.001 |
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services | $85.002 |
- Per User per Month
- Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration | $35.001 |
---|---|
Professional - Full CRM functionality, customization and unique productivity features | $65.001 |
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services | $85.001 |
- Per user, per month
Additional Pricing Details
—Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Pipeliner CRM
Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
CEO & Fundador
Fhinck - Business SolutionsInformation Technology and Services, 1-10 employees
Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipeliner CRM
Pipeliner CRM 9.1
Based on 10 answers
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
Sales Consultant
LUNACORPMarketing & Advertising, 1-10 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipeliner CRM
Pipeliner CRM 8.8
Based on 10 answers
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
Direct Sales Agent
Millicom (Tigo)Telecommunications, 501-1000 employees
Alternatives Considered
17hats
No answers on this topic
Pipeliner CRM
The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.

Verified User
Employee in Sales
Real Estate Company, 501-1000 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipeliner CRM
- As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
- The visual tools allow those "no good deals" to be spotted and resource usage limited.
- A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees