1CRM vs. Freshdesk
1CRM vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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1CRM | N/A | 1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions. | $15 per month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Try 1CRM free for 30 days, no credit card required | — | ||||||||||||||
More Pricing Information |
1CRM | Freshdesk | |
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Top Pros | ||
Top Cons |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Integrations with 3rd-party Software |
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Platform |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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1CRM | Freshdesk | |
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Small Businesses | Salesmate Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Creatio Score 9.1 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Creatio Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
1CRM | Freshdesk | |
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Likelihood to Recommend | 9.9 (5 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | 9.9 (4 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | 9.9 (4 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
1CRM | Freshdesk | |
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Likelihood to Recommend | Converge Technology Solutions | Freshworks Inc |
Pros | Converge Technology Solutions | Freshworks Inc |
Cons | Converge Technology Solutions | Freshworks Inc |
Likelihood to Renew | Converge Technology Solutions No answers on this topic | Freshworks Inc |
Usability | Converge Technology Solutions | Freshworks Inc |
Reliability and Availability | Converge Technology Solutions No answers on this topic | Freshworks Inc |
Performance | Converge Technology Solutions No answers on this topic | Freshworks Inc |
Support Rating | Converge Technology Solutions | Freshworks Inc |
In-Person Training | Converge Technology Solutions No answers on this topic | Freshworks Inc |
Online Training | Converge Technology Solutions No answers on this topic | Freshworks Inc |
Implementation Rating | Converge Technology Solutions No answers on this topic | Freshworks Inc |
Alternatives Considered | Converge Technology Solutions | Freshworks Inc |
Contract Terms and Pricing Model | Converge Technology Solutions No answers on this topic | Freshworks Inc |
Scalability | Converge Technology Solutions No answers on this topic | Freshworks Inc |
Return on Investment | Converge Technology Solutions | Freshworks Inc |
ScreenShots |