What users are saying about
52 Ratings
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Top Rated
228 Ratings
52 Ratings
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Score 8.9 out of 100

Freshdesk

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Top Rated
228 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Freshdesk

Freshdesk does not meet expectations by requiring such a complicated installation for desktop computers, which makes it suitable mainly if you are going to work from the cloud. Based on that it is feasible that the information of each attendance performed is stored online instead of downloading it. The situation where Freshdesk can be most useful is when you need to constantly review lists of support tickets. As easy as it is to find your way around the platform and organize such lists, there is no problem in needing data quickly. It is recommended to improve the support operations of any type of startup, mainly because its model is much more adaptable to the type of small business that can pay more attention to a specific customer.
Maria Wiley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Freshdesk
Customer data management / contact management
1CRM
8.9
Freshdesk
Workflow management
1CRM
9.3
Freshdesk
Territory management
1CRM
8.9
Freshdesk
Opportunity management
1CRM
9.2
Freshdesk
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Freshdesk
Contract management
1CRM
8.6
Freshdesk
Quote & order management
1CRM
9.1
Freshdesk
Interaction tracking
1CRM
8.9
Freshdesk
Channel / partner relationship management
1CRM
8.7
Freshdesk

Customer Service & Support

1CRM
9.0
Freshdesk
Case management
1CRM
8.6
Freshdesk
Call center management
1CRM
9.1
Freshdesk
Help desk management
1CRM
9.2
Freshdesk

Marketing Automation

1CRM
8.8
Freshdesk
Lead management
1CRM
9.0
Freshdesk
Email marketing
1CRM
8.5
Freshdesk

CRM Project Management

1CRM
9.1
Freshdesk
Task management
1CRM
9.0
Freshdesk
Billing and invoicing management
1CRM
9.1
Freshdesk
Reporting
1CRM
9.2
Freshdesk

CRM Reporting & Analytics

1CRM
9.2
Freshdesk
Forecasting
1CRM
9.1
Freshdesk
Pipeline visualization
1CRM
9.3
Freshdesk
Customizable reports
1CRM
9.3
Freshdesk

Customization

1CRM
8.9
Freshdesk
Custom fields
1CRM
9.0
Freshdesk
Custom objects
1CRM
9.1
Freshdesk
Scripting environment
1CRM
8.7
Freshdesk
API for custom integration
1CRM
9.0
Freshdesk

Security

1CRM
9.2
Freshdesk
Single sign-on capability
1CRM
9.2
Freshdesk
Role-based user permissions
1CRM
9.1
Freshdesk

Social CRM

1CRM
9.1
Freshdesk
Social data
1CRM
8.9
Freshdesk
Social engagement
1CRM
9.3
Freshdesk

Integrations with 3rd-party Software

1CRM
8.4
Freshdesk
Marketing automation
1CRM
8.2
Freshdesk
Compensation management
1CRM
8.6
Freshdesk

Platform

1CRM
7.9
Freshdesk
Mobile access
1CRM
7.9
Freshdesk

Incident and problem management

1CRM
Freshdesk
8.7
Organize and prioritize service tickets
1CRM
Freshdesk
9.0
Expert directory
1CRM
Freshdesk
8.4
Subscription-based notifications
1CRM
Freshdesk
8.4
ITSM collaboration and documentation
1CRM
Freshdesk
7.6
Ticket creation and submission
1CRM
Freshdesk
9.3
Ticket response
1CRM
Freshdesk
9.7

Self Help Community

1CRM
Freshdesk
8.3
External knowledge base
1CRM
Freshdesk
8.7
Internal knowledge base
1CRM
Freshdesk
7.9

Multi-Channel Help

1CRM
Freshdesk
7.4
Customer portal
1CRM
Freshdesk
8.4
IVR
1CRM
Freshdesk
3.0
Social integration
1CRM
Freshdesk
7.6
Email support
1CRM
Freshdesk
9.8
Help Desk CRM integration
1CRM
Freshdesk
8.3

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Freshdesk

  • A built-in phone system that clients use to reach our agents
  • Integration with Facebook and other social media apps that help us keep an eye to what is happening around the world.
  • The support portal is a one-stop destination where customers find answers and reach out for help.
  • The gamification mechanics turns the monotonous customer support job into an enjoyable and fun activity for agents.
Elizabeth Cassidy | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Freshdesk

  • Reporting is a bit awkward sometimes, but you can level up for better reporting
  • The client onboarding to get them user accounts isn't always clearly defined
  • There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing
John Reitz | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
Jeffery Albertson | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Freshdesk

Freshdesk 8.7
Based on 20 answers
Freshdesk is by far the easiest to use Help Desk software that I have ever used. It is much simpler for day to day use. While it lacks some of the invoicing and CRM features of more cumbersome software, it more than makes up for this by being easy to use and quick for users to learn. The setup was fast as well.
Mikel Seidl | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Freshdesk

Freshdesk 8.9
Based on 21 answers
Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.
Anonymous | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 2 answers
No, it is easy to do
Victor Vũ | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Freshdesk

ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Freshdesk

  • The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
  • We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Freshdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshdesk Editions & Modules

Edition
SproutFree
Blossom$15.002
Garden$35.002
Estate$49.002
Forest$99.002
Estate Omnichannel$79.002
Forest Omnichannel$139.002
  1. Per Agent/Per Month (billed annually)
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.

Rating Summary

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