What users are saying about
37 Ratings
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Top Rated
156 Ratings
37 Ratings
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Score 8 out of 100

Freshdesk

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Top Rated
156 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Freshdesk

It is well suited for organizations that are just looking for an easy to use helpdesk solution, without being too complicated to set up/manage. As it is a web-based cloud solution, there is also the benefit of the back-end of the program being managed by the vendor, so there is not a need for a Sys Admin to run this on a server and manage it. It is less suited for environments that are looking for a "complete" service desk system, which includes features such as asset tracking, inventorying, etc. Freshdesk is more of a basic service desk system, that contains most of what some organizations need for a basic helpdesk tracking solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Freshdesk
Customer data management / contact management
1CRM
9.0
Freshdesk
Workflow management
1CRM
9.0
Freshdesk
Territory management
1CRM
9.0
Freshdesk
Opportunity management
1CRM
10.0
Freshdesk
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Freshdesk
Contract management
1CRM
7.0
Freshdesk
Quote & order management
1CRM
10.0
Freshdesk
Interaction tracking
1CRM
9.0
Freshdesk
Channel / partner relationship management
1CRM
9.0
Freshdesk

Customer Service & Support

1CRM
9.3
Freshdesk
Case management
1CRM
10.0
Freshdesk
Call center management
1CRM
9.0
Freshdesk
Help desk management
1CRM
9.0
Freshdesk

Marketing Automation

1CRM
10.0
Freshdesk
Lead management
1CRM
10.0
Freshdesk
Email marketing
1CRM
10.0
Freshdesk

CRM Project Management

1CRM
9.7
Freshdesk
Task management
1CRM
9.0
Freshdesk
Billing and invoicing management
1CRM
10.0
Freshdesk
Reporting
1CRM
10.0
Freshdesk

CRM Reporting & Analytics

1CRM
9.0
Freshdesk
Forecasting
1CRM
8.0
Freshdesk
Pipeline visualization
1CRM
9.0
Freshdesk
Customizable reports
1CRM
10.0
Freshdesk

Customization

1CRM
8.5
Freshdesk
Custom fields
1CRM
8.0
Freshdesk
Custom objects
1CRM
8.0
Freshdesk
Scripting environment
1CRM
9.0
Freshdesk
API for custom integration
1CRM
9.0
Freshdesk

Security

1CRM
8.5
Freshdesk
Single sign-on capability
1CRM
8.0
Freshdesk
Role-based user permissions
1CRM
9.0
Freshdesk

Social CRM

1CRM
7.5
Freshdesk
Social data
1CRM
7.0
Freshdesk
Social engagement
1CRM
8.0
Freshdesk

Integrations with 3rd-party Software

1CRM
9.5
Freshdesk
Marketing automation
1CRM
9.0
Freshdesk
Compensation management
1CRM
10.0
Freshdesk

Platform

1CRM
9.0
Freshdesk
Mobile access
1CRM
9.0
Freshdesk

Incident and problem management

1CRM
Freshdesk
8.7
Organize and prioritize service tickets
1CRM
Freshdesk
9.0
Expert directory
1CRM
Freshdesk
8.4
Subscription-based notifications
1CRM
Freshdesk
8.4
ITSM collaboration and documentation
1CRM
Freshdesk
7.6
Ticket creation and submission
1CRM
Freshdesk
9.3
Ticket response
1CRM
Freshdesk
9.7

Self Help Community

1CRM
Freshdesk
8.3
External knowledge base
1CRM
Freshdesk
8.7
Internal knowledge base
1CRM
Freshdesk
7.9

Multi-Channel Help

1CRM
Freshdesk
7.4
Customer portal
1CRM
Freshdesk
8.4
IVR
1CRM
Freshdesk
3.0
Social integration
1CRM
Freshdesk
7.6
Email support
1CRM
Freshdesk
9.8
Help Desk CRM integration
1CRM
Freshdesk
8.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Freshdesk

  • The new interface is very clean and easy to navigate.
  • Awesome knowledgebase, free training and responsive support (even with a free plan) allow my team to spin up on the system without hours of internal training sessions.
  • Easily integrates with custom domains for seamless client experience.
  • Tagging and reassigning is easy.
  • Mobile apps work well and allow for easy use across multiple platforms (particularly useful when working remotely).
  • Lots of great features within the free plan.
  • The free plan allows for a fair amount of branding/customization of client portal.
Jennifer Hess | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Freshdesk

  • We are a b2b provider, and we haven't found a good way of identifying the contacts with each of our customers. Tagging the contact seems to be a way, but you need to do couple of extra clics to go into the contact details and then introduce the client identification as a tag.
  • I didn't find a good way to identify tickets with a status representing that it's overdue because of the client.
  • The merging tool, although VERY useful, isn't for me completely intuitive. I have to pay a lot of attention at the icons and read the tooltip to make sure I'm keeping as main ticket the one that I want.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
Jeffery Albertson | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 2 answers
The only downside is flexibility in multi email traffic within a single ticket. Other than that everything else is easy to use to get the job done and keep the customer happy.
Mark Wright | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 3 answers
We have never had an incident where Freskdesk was out of service. Any issues we have had was resolved in a timely fashion without the need for multiple contacts. I do not have to worry about the service having problems, because of the quality of support they provide their customers.
Jeffery Albertson | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 1 answer
No, it is easy to do
Victor Vũ | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Freshdesk

The big competitors of Freshdesk are Zendesk and HappyFox. Freshdesk provides a free version for you to try the product and also is cheaper than other competitors. It is great for SMB segment. For Enterprises there are other options that are more popular like JIRA. Also highly recommended for its ease of use.
Naveen Gabrani | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Freshdesk

  • Positive: Helps me and my team stay on top of our queue so we know when Contacts are engaging with us.
  • Positive: Freshdesk is very simple to use and easy to get started on.
  • Positive: Their API works well with the applications we use in between our app and theirs.
Eric Weiss | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Freshdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshdesk Editions & Modules

Edition
Sprout$01
Blossom$192
Garden$352
Estate$492
Forest$892
  1. Unlimited
  2. per Agent
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan . Higher plans at $19, $35, $49 and $89. The 21-day free trial covers all features at the Estate plan.

Rating Summary

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