What users are saying about
37 Ratings
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Top Rated
612 Ratings
37 Ratings
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Score 8 out of 100

HubSpot CRM

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Top Rated
612 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Fedor Paretsky | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
HubSpot CRM
8.2
Customer data management / contact management
1CRM
9.0
HubSpot CRM
8.8
Workflow management
1CRM
9.0
HubSpot CRM
8.5
Territory management
1CRM
9.0
HubSpot CRM
7.1
Opportunity management
1CRM
10.0
HubSpot CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
HubSpot CRM
8.8
Contract management
1CRM
7.0
HubSpot CRM
8.0
Quote & order management
1CRM
10.0
HubSpot CRM
7.5
Interaction tracking
1CRM
9.0
HubSpot CRM
8.5
Channel / partner relationship management
1CRM
9.0
HubSpot CRM
7.9

Customer Service & Support

1CRM
9.3
HubSpot CRM
8.1
Case management
1CRM
10.0
HubSpot CRM
8.2
Call center management
1CRM
9.0
HubSpot CRM
8.2
Help desk management
1CRM
9.0
HubSpot CRM
7.9

Marketing Automation

1CRM
10.0
HubSpot CRM
9.0
Lead management
1CRM
10.0
HubSpot CRM
9.0
Email marketing
1CRM
10.0
HubSpot CRM
9.1

CRM Project Management

1CRM
9.7
HubSpot CRM
7.9
Task management
1CRM
9.0
HubSpot CRM
8.5
Billing and invoicing management
1CRM
10.0
HubSpot CRM
6.9
Reporting
1CRM
10.0
HubSpot CRM
8.2

CRM Reporting & Analytics

1CRM
9.0
HubSpot CRM
8.1
Forecasting
1CRM
8.0
HubSpot CRM
8.1
Pipeline visualization
1CRM
9.0
HubSpot CRM
8.4
Customizable reports
1CRM
10.0
HubSpot CRM
7.6

Customization

1CRM
8.5
HubSpot CRM
7.9
Custom fields
1CRM
8.0
HubSpot CRM
8.4
Custom objects
1CRM
8.0
HubSpot CRM
7.5
Scripting environment
1CRM
9.0
HubSpot CRM
7.5
API for custom integration
1CRM
9.0
HubSpot CRM
8.2

Security

1CRM
8.5
HubSpot CRM
8.7
Single sign-on capability
1CRM
8.0
HubSpot CRM
8.6
Role-based user permissions
1CRM
9.0
HubSpot CRM
8.8

Social CRM

1CRM
7.5
HubSpot CRM
8.4
Social data
1CRM
7.0
HubSpot CRM
8.3
Social engagement
1CRM
8.0
HubSpot CRM
8.4

Integrations with 3rd-party Software

1CRM
9.5
HubSpot CRM
8.6
Marketing automation
1CRM
9.0
HubSpot CRM
8.6
Compensation management
1CRM
10.0
HubSpot CRM
8.6

Platform

1CRM
9.0
HubSpot CRM
8.1
Mobile access
1CRM
9.0
HubSpot CRM
8.1

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

HubSpot CRM

  • Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
  • Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
  • Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.
Josh Summerhays | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

HubSpot CRM

  • The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
  • Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
  • Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
  • Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
  • Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
  • We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
  • Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.
Ryan Roch, CSM | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
Because it's so easy, and without anything but a "Welcome to HubSpot CRM video" . I think my 83 year old mother could figure it out.
Greg Linnemanstons | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 4 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.6
Based on 6 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

HubSpot CRM

We had already started using HubSpot by the time I started here and it was a natural fit to use the HubSpot CRM alongside the marketing platform. It's been hugely successful for us, so I don't have any experience with another CRM here. At previous companies I've had experiences with software like Sedona Office, Shafer's, and SmartService (which tied into QuickBooks). HubSpot CRM has the best user interface of any CRM I've used, and been the easiest to work with. Sedona was probably the only other CRM that had comparable flexibility and could do some of the things we do in HubSpot, but the interface was much older and clunkier (it was also more industry specific). HubSpot CRM is the best CRM tool I've used over the last decade of experiences across a number of companies.
John McMahon | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

HubSpot CRM

  • Increased prospecting power is a definite plus. The tools it puts in your reps hands will help them propspect more efficiently and powerfully, e.g. Sidekick and HubSpot company database.
  • Better deal tracking and reporting.
  • More effective followups using the rich background information available on the timeline.
  • Better communication internally to make our sales, marketing, and underwriting teams more effective and work better together.
Spencer Rule | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Add comparison