What users are saying about
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2505 Ratings
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

HubSpot CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2505 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • HubSpot CRM ranks higher in 1 feature set: Marketing Automation

Sales Force Automation

9.4

1CRM

94%
8.2

HubSpot CRM

82%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.7
97%
5 Ratings
8.9
89%
797 Ratings

Workflow management

9.6
96%
5 Ratings
8.4
84%
770 Ratings

Territory management

9.4
94%
5 Ratings
7.4
74%
184 Ratings

Opportunity management

9.7
97%
5 Ratings
8.3
83%
741 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
8.6
86%
789 Ratings

Contract management

8.9
89%
5 Ratings
7.9
79%
185 Ratings

Quote & order management

9.7
97%
5 Ratings
8.0
80%
507 Ratings

Interaction tracking

9.7
97%
5 Ratings
8.6
86%
765 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
7.4
74%
186 Ratings

Customer Service & Support

9.6

1CRM

96%
7.7

HubSpot CRM

77%
1CRM ranks higher in 3/3 features

Case management

9.6
96%
5 Ratings
7.9
79%
486 Ratings

Call center management

10.0
100%
5 Ratings
7.5
75%
426 Ratings

Help desk management

9.3
93%
4 Ratings
7.6
76%
450 Ratings

Marketing Automation

8.3

1CRM

83%
8.7

HubSpot CRM

87%
HubSpot CRM ranks higher in 2/2 features

Lead management

8.4
84%
5 Ratings
8.7
87%
685 Ratings

Email marketing

8.1
81%
5 Ratings
8.8
88%
681 Ratings

CRM Project Management

9.0

1CRM

90%
7.9

HubSpot CRM

79%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.3
83%
710 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
7.1
71%
341 Ratings

Reporting

9.2
92%
5 Ratings
8.2
82%
663 Ratings

CRM Reporting & Analytics

9.0

1CRM

90%
8.1

HubSpot CRM

81%
1CRM ranks higher in 3/3 features

Forecasting

8.7
87%
5 Ratings
7.7
77%
568 Ratings

Pipeline visualization

9.2
92%
5 Ratings
8.4
84%
686 Ratings

Customizable reports

9.0
90%
5 Ratings
8.2
82%
671 Ratings

Customization

8.8

1CRM

88%
7.9

HubSpot CRM

79%
1CRM ranks higher in 4/4 features

Custom fields

8.9
89%
5 Ratings
8.5
85%
696 Ratings

Custom objects

9.2
92%
4 Ratings
8.4
84%
590 Ratings

Scripting environment

8.6
86%
4 Ratings
6.3
63%
133 Ratings

API for custom integration

8.6
86%
4 Ratings
8.3
83%
473 Ratings

Security

9.1

1CRM

91%
8.7

HubSpot CRM

87%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
5 Ratings
8.7
87%
590 Ratings

Role-based user permissions

9.2
92%
5 Ratings
8.6
86%
634 Ratings

Social CRM

9.0

1CRM

90%
7.9

HubSpot CRM

79%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
7.9
79%
462 Ratings

Social engagement

9.1
91%
4 Ratings
8.0
80%
459 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
8.1

HubSpot CRM

81%
1CRM ranks higher in 1/2 features

Marketing automation

8.2
82%
4 Ratings
8.5
85%
515 Ratings

Compensation management

8.4
84%
4 Ratings
7.8
78%
317 Ratings

Platform

7.6

1CRM

76%
7.5

HubSpot CRM

75%
1CRM ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
7.5
75%
599 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
8.7

HubSpot CRM

87%
840 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
8.8

HubSpot CRM

88%
10 Ratings

Usability

9.7

1CRM

97%
4 Ratings
8.8

HubSpot CRM

88%
742 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.2

HubSpot CRM

82%
21 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
9.1

HubSpot CRM

91%
10 Ratings

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review

HubSpot

It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
Read full review

Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
Read full review

HubSpot

  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
Read full review

Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review

HubSpot

  • Price Point: Pricey Expense for Company.
  • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Read full review

Pricing Details

1CRM

Starting Price

$0

Editions & Modules

1CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HubSpot CRM

    Starting Price

    $0 Per Month [Unlimited Users]

    Editions & Modules

    HubSpot CRM editions and modules pricing
    EditionModules
    Free Forever$01
    CRM Bundle$502

    Footnotes

    1. Per Month [Unlimited Users]
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    1CRM Corp.

    No answers on this topic

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    Usability

    1CRM Corp.

    1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
    Read full review

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    Support Rating

    1CRM Corp.

    I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
    Read full review

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    Implementation Rating

    1CRM Corp.

    No answers on this topic

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    Alternatives Considered

    1CRM Corp.

    While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
    Read full review

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    Return on Investment

    1CRM Corp.

    • It has overall increased sales productivity.
    • Has reduced lead time for customer and made the deliveries faster and more efficient.
    Read full review

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    Screenshots

    Add comparison