What users are saying about
40 Ratings
43 Ratings
40 Ratings
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Score 8 out of 100
43 Ratings
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Score 5.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Zendesk Sell
4.1
Customer data management / contact management
1CRM
9.0
Zendesk Sell
6.4
Workflow management
1CRM
9.0
Zendesk Sell
3.8
Territory management
1CRM
9.0
Zendesk Sell
1.8
Opportunity management
1CRM
9.5
Zendesk Sell
5.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Zendesk Sell
5.8
Contract management
1CRM
8.0
Zendesk Sell
4.8
Quote & order management
1CRM
9.5
Zendesk Sell
2.0
Interaction tracking
1CRM
9.0
Zendesk Sell
5.5
Channel / partner relationship management
1CRM
9.0
Zendesk Sell
2.0

Customer Service & Support

1CRM
9.5
Zendesk Sell
2.5
Case management
1CRM
10.0
Zendesk Sell
2.0
Call center management
1CRM
9.5
Zendesk Sell
1.9
Help desk management
1CRM
9.0
Zendesk Sell
3.7

Marketing Automation

1CRM
10.0
Zendesk Sell
4.5
Lead management
1CRM
10.0
Zendesk Sell
4.9
Email marketing
1CRM
10.0
Zendesk Sell
4.1

CRM Project Management

1CRM
9.5
Zendesk Sell
2.8
Task management
1CRM
9.0
Zendesk Sell
4.2
Billing and invoicing management
1CRM
9.5
Zendesk Sell
2.0
Reporting
1CRM
10.0
Zendesk Sell
2.3

CRM Reporting & Analytics

1CRM
9.5
Zendesk Sell
3.9
Forecasting
1CRM
9.0
Zendesk Sell
3.5
Pipeline visualization
1CRM
9.5
Zendesk Sell
4.7
Customizable reports
1CRM
10.0
Zendesk Sell
3.5

Customization

1CRM
8.6
Zendesk Sell
4.0
Custom fields
1CRM
8.5
Zendesk Sell
6.5
Custom objects
1CRM
8.0
Zendesk Sell
2.1
Scripting environment
1CRM
9.0
Zendesk Sell
2.3
API for custom integration
1CRM
9.0
Zendesk Sell
5.3

Security

1CRM
9.3
Zendesk Sell
3.6
Single sign-on capability
1CRM
9.0
Zendesk Sell
1.8
Role-based user permissions
1CRM
9.5
Zendesk Sell
5.4

Social CRM

1CRM
7.5
Zendesk Sell
1.9
Social data
1CRM
7.0
Zendesk Sell
2.0
Social engagement
1CRM
8.0
Zendesk Sell
1.8

Integrations with 3rd-party Software

1CRM
9.5
Zendesk Sell
3.5
Marketing automation
1CRM
9.0
Zendesk Sell
5.2
Compensation management
1CRM
10.0
Zendesk Sell
1.8

Platform

1CRM
9.0
Zendesk Sell
5.5
Mobile access
1CRM
9.0
Zendesk Sell
5.5

Pros

1CRM

  • Easy to navigate
  • Easy to store and update customer information
Rey Oneal Garcia | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

1CRM

1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

1CRM

1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Zendesk Sell
4.2

Likelihood to Renew

1CRM
Zendesk Sell
3.0

Usability

1CRM
9.0
Zendesk Sell
7.0

Support Rating

1CRM
10.0
Zendesk Sell
6.0

Online Training

1CRM
Zendesk Sell
7.0

Implementation Rating

1CRM
Zendesk Sell
8.0

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