What users are saying about
37 Ratings
40 Ratings
37 Ratings
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Score 7.7 out of 100
40 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Zendesk Sell
7.5
Customer data management / contact management
1CRM
9.0
Zendesk Sell
8.4
Workflow management
1CRM
9.0
Zendesk Sell
5.5
Territory management
1CRM
9.0
Zendesk Sell
6.2
Opportunity management
1CRM
10.0
Zendesk Sell
8.6
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Zendesk Sell
8.0
Contract management
1CRM
7.0
Zendesk Sell
8.4
Quote & order management
1CRM
10.0
Zendesk Sell
7.1
Interaction tracking
1CRM
9.0
Zendesk Sell
7.7
Channel / partner relationship management
1CRM
9.0
Zendesk Sell
7.2

Customer Service & Support

1CRM
9.3
Zendesk Sell
6.8
Case management
1CRM
10.0
Zendesk Sell
7.1
Call center management
1CRM
9.0
Zendesk Sell
6.1
Help desk management
1CRM
9.0
Zendesk Sell
7.2

Marketing Automation

1CRM
10.0
Zendesk Sell
5.8
Lead management
1CRM
10.0
Zendesk Sell
6.6
Email marketing
1CRM
10.0
Zendesk Sell
5.0

CRM Project Management

1CRM
9.7
Zendesk Sell
6.3
Task management
1CRM
9.0
Zendesk Sell
6.7
Billing and invoicing management
1CRM
10.0
Zendesk Sell
7.0
Reporting
1CRM
10.0
Zendesk Sell
5.1

CRM Reporting & Analytics

1CRM
9.0
Zendesk Sell
6.3
Forecasting
1CRM
8.0
Zendesk Sell
6.3
Pipeline visualization
1CRM
9.0
Zendesk Sell
6.8
Customizable reports
1CRM
10.0
Zendesk Sell
5.7

Customization

1CRM
8.5
Zendesk Sell
8.7
Custom fields
1CRM
8.0
Zendesk Sell
8.9
Custom objects
1CRM
8.0
Zendesk Sell
8.1
Scripting environment
1CRM
9.0
Zendesk Sell
9.0
API for custom integration
1CRM
9.0
Zendesk Sell
8.9

Security

1CRM
8.5
Zendesk Sell
9.3
Single sign-on capability
1CRM
8.0
Zendesk Sell
9.9
Role-based user permissions
1CRM
9.0
Zendesk Sell
8.8

Social CRM

1CRM
7.5
Zendesk Sell
6.6
Social data
1CRM
7.0
Zendesk Sell
7.1
Social engagement
1CRM
8.0
Zendesk Sell
6.1

Integrations with 3rd-party Software

1CRM
9.5
Zendesk Sell
7.2
Marketing automation
1CRM
9.0
Zendesk Sell
8.5
Compensation management
1CRM
10.0
Zendesk Sell
6.0

Platform

1CRM
9.0
Zendesk Sell
9.3
Mobile access
1CRM
9.0
Zendesk Sell
9.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • Robust features are needed. More options for third party apps are needed as well.
  • A larger user-base would be nice, so the forum can flourish.
  • Integration with all calendars is needed.
Jeremy Doyle | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

It does everything Salesforce was doing only easier and the mobile app was much better and cheaper. I have been able to both run a sales team and do the sysadmin and setup work on base as a sales manager.
Matt Meinel | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • Increased Both Topline & Bottomline Revenue
  • Better time management on sales opportunities
  • Saved costs compared to other more expensive CRM software
Ali Nisar | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Zendesk Sell
8.4

Likelihood to Renew

1CRM
Zendesk Sell
3.0

Usability

1CRM
Zendesk Sell
7.0

Support Rating

1CRM
Zendesk Sell
6.0

Online Training

1CRM
Zendesk Sell
7.0

Implementation Rating

1CRM
Zendesk Sell
8.0

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