What users are saying about
1CRM vs Zendesk Sell
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 62 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
- Zendesk Sell (formerly Base CRM) ranks higher in 1 feature set: Platform
Sales Force Automation

9.3
1CRM
93%
5.6
Zendesk Sell
56%
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings
7.3
73%
14 Ratings
Workflow management

9.5
95%
5 Ratings
6.5
65%
15 Ratings
Territory management

9.3
93%
5 Ratings
4.4
44%
8 Ratings
Opportunity management

9.6
96%
5 Ratings
5.4
54%
13 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
5.9
59%
15 Ratings
Contract management

8.8
88%
5 Ratings
5.2
52%
10 Ratings
Quote & order management

9.6
96%
5 Ratings
3.6
36%
7 Ratings
Interaction tracking

9.6
96%
5 Ratings
6.5
65%
15 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings
5.8
58%
11 Ratings
Customer Service & Support

9.6
1CRM
96%
7.8
Zendesk Sell
78%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings
7.9
79%
7 Ratings
Call center management

10.0
100%
5 Ratings
7.2
72%
8 Ratings
Help desk management

9.3
93%
4 Ratings
8.3
83%
11 Ratings
Marketing Automation

8.5
1CRM
85%
6.6
Zendesk Sell
66%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings
6.2
62%
12 Ratings
Email marketing

8.3
83%
5 Ratings
7.0
70%
9 Ratings
CRM Project Management

9.0
1CRM
90%
5.0
Zendesk Sell
50%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings
7.0
70%
13 Ratings
Billing and invoicing management

8.7
87%
5 Ratings
1.0
10%
5 Ratings
Reporting

9.4
94%
5 Ratings
6.9
69%
13 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%
6.3
Zendesk Sell
63%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings
4.9
49%
12 Ratings
Pipeline visualization

9.4
94%
5 Ratings
5.4
54%
14 Ratings
Customizable reports

9.2
92%
5 Ratings
8.5
85%
14 Ratings
Customization

8.9
1CRM
89%
3.5
Zendesk Sell
35%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings
5.5
55%
15 Ratings
Custom objects

9.3
93%
4 Ratings
4.4
44%
10 Ratings
Scripting environment

8.6
86%
4 Ratings
1.1
11%
6 Ratings
API for custom integration

8.7
87%
4 Ratings
3.2
32%
8 Ratings
Security

9.3
1CRM
93%
8.4
Zendesk Sell
84%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings
7.9
79%
12 Ratings
Role-based user permissions

9.4
94%
5 Ratings
8.8
88%
11 Ratings
Social CRM

9.1
1CRM
91%
3.6
Zendesk Sell
36%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings
1.0
10%
4 Ratings
Social engagement

9.2
92%
4 Ratings
6.1
61%
5 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%
4.9
Zendesk Sell
49%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Marketing automation

8.3
83%
4 Ratings
8.7
87%
7 Ratings
Compensation management

8.6
86%
4 Ratings
1.0
10%
3 Ratings
Platform

7.7
1CRM
77%
7.9
Zendesk Sell
79%
Zendesk Sell (formerly Base CRM) ranks higher in 1/1 features
Zendesk Sell (formerly Base CRM) ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings
7.9
79%
13 Ratings
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings
7.4
Zendesk Sell
74%
15 Ratings
Likelihood to Renew

1CRM
N/A
0 Ratings
3.0
Zendesk Sell
30%
1 Rating
Usability

9.6
1CRM
96%
4 Ratings
8.4
Zendesk Sell
84%
4 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings
7.1
Zendesk Sell
71%
5 Ratings
Online Training

1CRM
N/A
0 Ratings
7.0
Zendesk Sell
70%
1 Rating
Implementation Rating

1CRM
N/A
0 Ratings
8.0
Zendesk Sell
80%
2 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesZendesk Sell
Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.

Verified User
Manager in Information Technology
Higher Education Company, 1001-5000 employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zendesk Sell
- My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
- The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
- Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
- I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
Director of Sales
GOA, IncPrinting, 1-10 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Zendesk Sell
- There was no ability to add prospects from a company domain or email to auto-fill any data.
- You had to type in all of the data you gathered about that prospect.
- The default only gave you two phone numbers for the company, too few.
Senior Sales Engineer
Altos DigitalComputer Software, 1-10 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Zendesk Sell
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$19 per seat/month billed annually
Zendesk Sell Editions & Modules
Edition
Sell Team | $19.001 |
---|---|
Sell Professional | $49.001 |
Sell Enterprise | $99.001 |
Sell Elite | $199.001 |
Reach prospecting enrichment add-on (requires a Sell Subscription) | $27.002 |
- per seat/month billed annually
- Per User Per Month (billed annually)
Additional Pricing Details
—Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Zendesk Sell
Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Director, Special Accounts
Lake Industries CompanyConsumer Goods, 1001-5000 employees
Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Zendesk Sell
Zendesk Sell 8.4
Based on 4 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Manager, Customer Success
GoFanSports, 11-50 employees
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Zendesk Sell
Zendesk Sell 7.1
Based on 5 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Manager, Customer Success
GoFanSports, 11-50 employees
Online Training
1CRM
No score
No answers yet
No answers on this topic
Zendesk Sell
Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Director, Special Accounts
Lake Industries CompanyConsumer Goods, 1001-5000 employees
Implementation Rating
1CRM
No score
No answers yet
No answers on this topic
Zendesk Sell
Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Director, Special Accounts
Lake Industries CompanyConsumer Goods, 1001-5000 employees
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesZendesk Sell
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
CEO
CarmalinkAccounting, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zendesk Sell
- Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
- This has led to us being able to follow up on many smaller deals that were falling through the cracks.
SVP Sales, Business Development, and Solutions Architecture
Levyx, Inc.Financial Services, 11-50 employees