What users are saying about
56 Ratings
62 Ratings
56 Ratings
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Score 8.3 out of 100
62 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Zendesk Sell (formerly Base CRM) ranks higher in 1 feature set: Platform

Sales Force Automation

9.3

1CRM

93%
5.6

Zendesk Sell

56%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
7.3
73%
14 Ratings

Workflow management

9.5
95%
5 Ratings
6.5
65%
15 Ratings

Territory management

9.3
93%
5 Ratings
4.4
44%
8 Ratings

Opportunity management

9.6
96%
5 Ratings
5.4
54%
13 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
5.9
59%
15 Ratings

Contract management

8.8
88%
5 Ratings
5.2
52%
10 Ratings

Quote & order management

9.6
96%
5 Ratings
3.6
36%
7 Ratings

Interaction tracking

9.6
96%
5 Ratings
6.5
65%
15 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
5.8
58%
11 Ratings

Customer Service & Support

9.6

1CRM

96%
7.8

Zendesk Sell

78%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
7.9
79%
7 Ratings

Call center management

10.0
100%
5 Ratings
7.2
72%
8 Ratings

Help desk management

9.3
93%
4 Ratings
8.3
83%
11 Ratings

Marketing Automation

8.5

1CRM

85%
6.6

Zendesk Sell

66%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
6.2
62%
12 Ratings

Email marketing

8.3
83%
5 Ratings
7.0
70%
9 Ratings

CRM Project Management

9.0

1CRM

90%
5.0

Zendesk Sell

50%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
7.0
70%
13 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
1.0
10%
5 Ratings

Reporting

9.4
94%
5 Ratings
6.9
69%
13 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
6.3

Zendesk Sell

63%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
4.9
49%
12 Ratings

Pipeline visualization

9.4
94%
5 Ratings
5.4
54%
14 Ratings

Customizable reports

9.2
92%
5 Ratings
8.5
85%
14 Ratings

Customization

8.9

1CRM

89%
3.5

Zendesk Sell

35%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
5.5
55%
15 Ratings

Custom objects

9.3
93%
4 Ratings
4.4
44%
10 Ratings

Scripting environment

8.6
86%
4 Ratings
1.1
11%
6 Ratings

API for custom integration

8.7
87%
4 Ratings
3.2
32%
8 Ratings

Security

9.3

1CRM

93%
8.4

Zendesk Sell

84%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
7.9
79%
12 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.8
88%
11 Ratings

Social CRM

9.1

1CRM

91%
3.6

Zendesk Sell

36%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
1.0
10%
4 Ratings

Social engagement

9.2
92%
4 Ratings
6.1
61%
5 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
4.9

Zendesk Sell

49%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
8.7
87%
7 Ratings

Compensation management

8.6
86%
4 Ratings
1.0
10%
3 Ratings

Platform

7.7

1CRM

77%
7.9

Zendesk Sell

79%
Zendesk Sell (formerly Base CRM) ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.9
79%
13 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
7.4

Zendesk Sell

74%
15 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
3.0

Zendesk Sell

30%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings
8.4

Zendesk Sell

84%
4 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
7.1

Zendesk Sell

71%
5 Ratings

Online Training

1CRM

N/A
0 Ratings
7.0

Zendesk Sell

70%
1 Rating

Implementation Rating

1CRM

N/A
0 Ratings
8.0

Zendesk Sell

80%
2 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Zendesk Sell

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Leif Johnson | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$19 per seat/month billed annually

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.4
Based on 4 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Brittany Cooper | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 7.1
Based on 5 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Brittany Cooper | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

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