365Ticketing vs. LiveChat
365Ticketing vs. LiveChat
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | LiveChat | |
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Top Pros |
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Top Cons |
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365Ticketing | LiveChat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | LiveChat | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (43 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (3 ratings) |
365Ticketing | LiveChat | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | LiveChat |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | LiveChat |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | LiveChat |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | LiveChat |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | LiveChat |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | LiveChat |
ScreenShots | 365Ticketing Screenshots | LiveChat Screenshots |