365Ticketing vs. Vision Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
365Ticketing
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…
$17
user/month
Vision Helpdesk
Score 9.5 out of 10
Small Businesses (1-50 employees)
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…
$8
per month
Pricing
365TicketingVision Helpdesk
Editions & Modules
365Ticketing
$17
user/month
Starter Help Desk
$8
per month per seat
Starter Help Desk
$12
per month per seat
Pro Help Desk
$16
per month per seat
Satellite Help Desk
$20
per month per seat
Pro Help Desk
$20
per month per seat
Satellite Help Desk
$24
per month per seat
Pro Service Desk
$24
per month per seat
Pro Service Desk
$32
per month per seat
Ent Service Desk
$32
per month per seat
Ent Service Desk
$48
per month per seat
Offerings
Pricing Offerings
365TicketingVision Helpdesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
365TicketingVision Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
365Ticketing
-
Ratings
Vision Helpdesk
6.8
3 Ratings
15% below category average
Organize and prioritize service tickets00 Ratings8.03 Ratings
Subscription-based notifications00 Ratings8.03 Ratings
Ticket creation and submission00 Ratings6.03 Ratings
Ticket response00 Ratings5.03 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
365Ticketing
-
Ratings
Vision Helpdesk
5.0
2 Ratings
43% below category average
External knowledge base00 Ratings5.02 Ratings
Internal knowledge base00 Ratings5.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
365Ticketing
-
Ratings
Vision Helpdesk
7.0
3 Ratings
9% below category average
Customer portal00 Ratings8.03 Ratings
Social integration00 Ratings7.03 Ratings
Email support00 Ratings6.03 Ratings
Help Desk CRM integration00 Ratings7.01 Ratings
Best Alternatives
365TicketingVision Helpdesk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
365TicketingVision Helpdesk
Likelihood to Recommend
-
(0 ratings)
5.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
365TicketingVision Helpdesk
Likelihood to Recommend
SC Soft Pepper Solutions SRL-D
No answers on this topic
Vision Helpdesk
I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.
Read full review
Pros
SC Soft Pepper Solutions SRL-D
No answers on this topic
Vision Helpdesk
  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
Read full review
Cons
SC Soft Pepper Solutions SRL-D
No answers on this topic
Vision Helpdesk
  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
Read full review
Likelihood to Renew
SC Soft Pepper Solutions SRL-D
No answers on this topic
Vision Helpdesk
For us it's really best solution.
Read full review
Usability
SC Soft Pepper Solutions SRL-D
No answers on this topic
Vision Helpdesk
Really simple, good-looking interface, many features and customizations
Read full review
Support Rating
SC Soft Pepper Solutions SRL-D
No answers on this topic
Vision Helpdesk
Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
Read full review
Alternatives Considered
SC Soft Pepper Solutions SRL-D
No answers on this topic
Vision Helpdesk
Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
Read full review
Return on Investment
SC Soft Pepper Solutions SRL-D
No answers on this topic
Vision Helpdesk
  • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
  • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
  • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
Read full review
ScreenShots

365Ticketing Screenshots

Screenshot of 365 Ticketing is developed by Soft Pepper, a company specialized in software development, particularly of SaaS IT apps

Vision Helpdesk Screenshots

Screenshot of Vision Helpdesk's - Satellite/ Multi Company Help DeskScreenshot of Vision Helpdesk's - ITSM Service Desk SoftwareScreenshot of Vision Helpdesk's - Live Chat SoftwareScreenshot of Vision Helpdesk's - Help Desk Software