TrustRadius

365Ticketing vs. Vision Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
365Ticketing
Score 9.8 out of 10
Mid-Size Companies (51-1,000 employees)
365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…
$17
user/month
Vision Helpdesk
Score 9.5 out of 10
Mid-Size Companies (51-1,000 employees)
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…
$8
per month per seat
Pricing
365TicketingVision Helpdesk
Editions & Modules
365Ticketing
$17
user/month
Starter Help Desk
$8
per month per seat
Starter Help Desk
$12
per month per seat
Pro Help Desk
$16
per month per seat
Satellite Help Desk
$20
per month per seat
Pro Help Desk
$20
per month per seat
Satellite Help Desk
$24
per month per seat
Pro Service Desk
$24
per month per seat
Pro Service Desk
$32
per month per seat
Ent Service Desk
$32
per month per seat
Ent Service Desk
$48
per month per seat
Offerings
Pricing Offerings
365TicketingVision Helpdesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
365TicketingVision Helpdesk
Considered Both Products
365Ticketing

No answer on this topic

Vision Helpdesk
Lane Edwards | TrustRadius Reviewer
Lane Edwards
Assistant Operations Manager
Chose Vision Helpdesk
At the time we switched from GrooveHQ to Vision Helpdesk, Groove lacked the features we were looking for and Vision Helpdesk had what we wanted at a much more affordable cost.
Verified User
Anonymous
Chose Vision Helpdesk
I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best …
Chose Vision Helpdesk
We have personally used Kayako for couple of years, but it lacks in terms of features and is very costly compared to Vision Helpdesk and has less features.We have [used] trials of Zendesk but it is SAAS based with many restrictions. Vision Helpdesk can offer a multi-company …
YC
Y Ce
Project Manager
Chose Vision Helpdesk
Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
Features
365TicketingVision Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
365Ticketing
-
Ratings
Vision Helpdesk
6.8
Ratings
19% below category average
Organize and prioritize service tickets00 Ratings8.00 Ratings
Subscription-based notifications00 Ratings8.00 Ratings
Ticket creation and submission00 Ratings6.00 Ratings
Ticket response00 Ratings5.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
365Ticketing
-
Ratings
Vision Helpdesk
5.0
Ratings
46% below category average
External knowledge base00 Ratings5.00 Ratings
Internal knowledge base00 Ratings5.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
365Ticketing
-
Ratings
Vision Helpdesk
7.0
Ratings
13% below category average
Customer portal00 Ratings8.00 Ratings
Social integration00 Ratings7.00 Ratings
Email support00 Ratings6.00 Ratings
Help Desk CRM integration00 Ratings7.00 Ratings
Best Alternatives
365TicketingVision Helpdesk
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
365TicketingVision Helpdesk
Likelihood to Recommend
-
(0 ratings)
5.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(0 ratings)
Usability
-
(0 ratings)
8.2
(0 ratings)
Support Rating
-
(0 ratings)
6.0
(0 ratings)
Implementation Rating
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
365TicketingVision Helpdesk
Likelihood to Recommend
No answers on this topic
Vision Helpdesk helps with multiple company support and offers an excellent Blabby feature. Another great addition they have made to this software is a service desk with an ITIL /ITSM feature. This helps with our our multi-location office requirements issues.
Max F | TrustRadius Reviewer
Read full review
Pros
No answers on this topic
  • It's very affordable
  • Vision Helpdesk has a lot of customization options
  • Vision Helpdesk has a lot of features
Lane Edwards | TrustRadius Reviewer
Lane Edwards
Assistant Operations Manager
Read full review
Cons
No answers on this topic
  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
Max F | TrustRadius Reviewer
Read full review
Likelihood to Renew
No answers on this topic
For us it's really best solution.
Verified User
Anonymous
Read full review
Usability
No answers on this topic
Really simple, good-looking interface, many features and customizations
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
Lane Edwards | TrustRadius Reviewer
Lane Edwards
Assistant Operations Manager
Read full review
Alternatives Considered
No answers on this topic
At the time we switched from GrooveHQ to Vision Helpdesk, Groove lacked the features we were looking for and Vision Helpdesk had what we wanted at a much more affordable cost.
Lane Edwards | TrustRadius Reviewer
Lane Edwards
Assistant Operations Manager
Read full review
Return on Investment
No answers on this topic
  • Better communication. Organized.
  • Client structuring.
YC
Y Ce
Project Manager
Read full review
ScreenShots

365Ticketing Screenshots

Screenshot of 365 Ticketing is developed by Soft Pepper, a company specialized in software development, particularly of SaaS IT apps

Vision Helpdesk Screenshots

Screenshot of Vision Helpdesk's - Satellite/ Multi Company Help DeskScreenshot of Vision Helpdesk's - ITSM Service Desk SoftwareScreenshot of Vision Helpdesk's - Live Chat SoftwareScreenshot of Vision Helpdesk's - Help Desk Software