3CLogic vs. Dixa

3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise

Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.

Incentivized

• Solid and Stable Telephony Product
• Innovation and ability to design solutions for complex use cases
• Support is always immediate

• The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
• The pre-recorded greeting is a good way to keep the customer waiting to be answered.
• The chatbot feature is perfect for customers with simpler problems to be solved.

Incentivized

• Dashboards on Portal could use improvement
• Some reporting features on Portal

• I wish it had the option of call transcription so that you don't just have access to the recording.
• We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
• We have also had problems integrating with social networks, we have not yet been able to integrate them.

Incentivized

3C is very easy to use

Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.

Incentivized

• Allows us to scale AI offerings that will help to reduce calls
• Potentially reduce headcount as a result of innovations they've developed for us

• We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
• You can be confident that you will achieve the desired results for your users thanks to the platform.

Incentivized