3CLogic vs. Kixie

3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

Incentivized

• Solid and Stable Telephony Product
• Innovation and ability to design solutions for complex use cases
• Support is always immediate

• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Incentivized

• Dashboards on Portal could use improvement
• Some reporting features on Portal

• User interface, sometimes the list you are calling on the tool can glitch and not show you the info of the lead.
• Integration with more CRMs like Agencyzoom
• An email automation option similar to text messages.

Incentivized

3C is very easy to use

Kixie provides a nice user interface. There is a bit of a learning curve to load leads but it's not difficult. It's just learning where to go and how to load lists for the reps. Once you have it figured out, it's easy to get lists loaded for reps and give them the ability to manage those leads

Incentivized

Good for the price and Pipedrive integration. In my opinion, less relaible than others

Incentivized

• Allows us to scale AI offerings that will help to reduce calls
• Potentially reduce headcount as a result of innovations they've developed for us

• Kixie's dialer allows us to dial directly from our CRM
• The voicemail drop feature saves time and allows our BDRs to move on to the next call right away
• The automatic log calling saves even more time instead of having to log the call manually