3CX vs. WorkHub Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.4 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
WorkHub Connect
Score 8.9 out of 10
N/A
WorkHub Connect is a team conferencing platform that enables internal team members and external contacts to communicate efficiently through one-click chat, audio, and video calls. The platform also includes screen-sharing and recording capabilities. To make internal and external communications easier, WorkHub Connect features an interactive Team Wall that displays live headshots of employees at regular intervals. This feature helps manage office presence more…
$1
per month per user
Pricing
3CXWorkHub Connect
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
No answers on this topic
Offerings
Pricing Offerings
3CXWorkHub Connect
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalRequired
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Community Pulse
3CXWorkHub Connect
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
3CXWorkHub Connect
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
3CX
-
Ratings
WorkHub Connect
8.0
1 Ratings
1% below category average
High quality audio00 Ratings8.21 Ratings
High quality video00 Ratings9.11 Ratings
Low bandwidth requirements00 Ratings7.31 Ratings
Mobile support00 Ratings7.31 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
3CX
-
Ratings
WorkHub Connect
9.1
1 Ratings
14% above category average
Desktop sharing00 Ratings9.11 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
3CX
-
Ratings
WorkHub Connect
8.0
1 Ratings
3% below category average
Calendar integration00 Ratings8.21 Ratings
Meeting initiation00 Ratings8.21 Ratings
Record meetings / events00 Ratings8.21 Ratings
Slideshows00 Ratings7.31 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
3CX
-
Ratings
WorkHub Connect
7.3
1 Ratings
14% below category average
Live chat00 Ratings7.31 Ratings
Best Alternatives
3CXWorkHub Connect
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.4 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.4 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.4 out of 10
TeamViewer
TeamViewer
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXWorkHub Connect
Likelihood to Recommend
7.9
(14 ratings)
8.4
(2 ratings)
Support Rating
5.4
(2 ratings)
-
(0 ratings)
User Testimonials
3CXWorkHub Connect
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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WorkHub
WorkHub Connect gives an excellent experience to communicate with your co workers. Its design is quite different from other such products but I like it (others may disagree with me). In my personal opinion, its thread section should be improved. Users usually get lost when they click on the thread and the screen becomes abruptly zoomed in. But it is not a permanent thing.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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WorkHub
  • Ability to create a separate channel and groups and only communicate with people who are relevant to you.
  • Using the @ notation, you can tag people in messages and reply to a message thread.
  • To notify only specific people who have joined the channel, use annotations such as @all, @channel, or any customized form.
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Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
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WorkHub
  • We should be able to send voice notes over chats.
  • It is not a fully matured tool, so there are very frequent updates.
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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WorkHub
No answers on this topic
Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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WorkHub
With Microsoft Teams, your staff can work remotely on various devices and freely collaborate with their partners and customers. You can add tasks, personnel, or locations quickly and easily.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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WorkHub
  • Nothing to say as I was not involved in the purchasing.
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

WorkHub Connect Screenshots

Screenshot of Connect was built to boost team collaboration while working remotely from anywhere. Its video conferencing services simplify the process for users by creating live headshots of the employees after regular intervals. It aims to provide a realistic experience of how a team is performing remotely.Screenshot of Regardless of where colleagues are working, video conferencing services offer the freedom to make audio or video calls online with a click. Any two team members who are actively available on the application can connect with each other while working remotely from their homes.Screenshot of WorkHub Connect is a communication app, whether for one-to-one private calls or a conference call with a whole team.Screenshot of Tools for a complete collaboration experience are available within WorkHub Connect. Users can chat individually or create channels for group conversations to keep everyone on the same page. Instantly share images, videos, and documents with coworkers.Screenshot of WorkHub Connect also provides its users with a screen sharing feature for collaboration, supporting use cases from webinar presentations to sales conversations to a quick gut check on a design with a coworker.