800response vs. CallSource

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
800response
Score 9.0 out of 10
N/A
800response headquartered in South Burlington helps businesseses improve marketing efforts, reduce cost per lead, and increase revenue throughout the buyer’s journey. To help understand the impact of campaigns on a pipeline and sales goals, 800response offers lead generation, lead tracking, and lead analytics. For inbound calls, 800response offers call monitoring and customer analytics software.N/A
CallSource
Score 6.0 out of 10
N/A
CallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.N/A
Pricing
800responseCallSource
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
800responseCallSource
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
800responseCallSource
Considered Both Products
800response

No answer on this topic

CallSource
Chose CallSource
We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with …
Chose CallSource
Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments
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800responseCallSource
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All AlternativesView all alternativesView all alternatives
User Ratings
800responseCallSource
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
800responseCallSource
Likelihood to Recommend
No answers on this topic
Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.
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Pros
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  • Detailed call reporting
  • Live alert when a call is not booked
  • the overall scoring of how campaigns are doing
  • Industry comparisson of how you rate on customer service
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Cons
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  • EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number
  • Phone numbers get spammed a lot and forces us to reprovision
  • Reporting functionality is very weak
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Likelihood to Renew
No answers on this topic
It's easy to use, we've had the account for a long time
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Alternatives Considered
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We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with DialogTech than I was with CallSource.
Read full review
Return on Investment
No answers on this topic
  • We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
  • I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.
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ScreenShots