Name: 800response Lead Generation, Lead Tracking & Customer Interaction Analytics
Uploaded: 2020-02-07T17:50:02.000Z
Duration: 1 min 33 s
Description: 800response Lead Generation, Lead Tracking & Customer Interaction Analytics

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Virtual Reality

Development

Learning Management

Education

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

File Sharing

Supply Chain Management

Workspace Planning

Enterprise

Accounting

CTRM

Digital Banking

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Business Internet Service Providers (ISPs)

Cloud Storage

Enterprise Printing

Fraud Detection

High Availability Cluster

Incident Response

Integration Platform as a Service (iPaaS)

Internet Security

IoT Security

Log Management

Message Oriented Middleware

Network Performance Monitoring

SOA Application Gateways

Sensitive Data Discovery

Unified Communications Monitoring

Vendor Risk Management

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Demand Generation

Domain Registration Services

Email Marketing

Market Research

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Technology Review

Video

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales

Cloud Security Posture Management

Secure Access Service Edge (SASE)

Security

Construction Management

Direct Secure Messaging

Membership Management

Online Voting

Real Estate

Text Analysis

Vertical-Specific

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### Call Tracking and Management
Users consistently praise 800response's call tracking and management features in their reviews. The general sentiment is that the platform excels in providing robust call tracking capabilities, enabling users to effectively manage customer interactions, track caller information, and optimize call routing workflows. While some users highlight the ease of capturing, recording, and reviewing calls for training purposes, others appreciate the ability to ensure leads are sourced correctly through tracking numbers. Despite some minor concerns such as occasional confusion due to calls from outside the area, the overall consensus is that 800response's call tracking and management functionalities are valuable assets for businesses looking to enhance their call center operations.

### Call Recording Features
Users consistently praise 800response for its robust call recording capabilities. The reviews highlight the ease of use in capturing, recording, and reviewing calls for training purposes. Customers appreciate the ability to track calls from inception, learn from each experience, and maximize opportunities for business growth through call recording. The integration with contact center platforms, consumer profiling, and speech analytics tools are also lauded as outstanding features. Despite some mixed opinions, the general consensus is that 800response's call recording features are a strong asset for monitoring call center performance and gathering valuable insights.

### Number and Routing Options
Users also highlight the benefits of using custom phone numbers for directing inbound calls to specific functional teams and integrating the solution with other technologies. The ability to track call sources accurately and set up call trees for efficient call routing has been particularly praised. While there are some concerns about the time it takes to implement routing changes, overall, users find 800response's number and routing options to be user-friendly and effective in enhancing call management processes.

### Security and Sensitive Content Handling
Users consistently highlight the exceptional support provided by 800response's account managers, emphasizing their attentiveness and efficiency in handling sensitive content. The reviews reflect a strong sense of trust and satisfaction in the team's ability to manage sensitive information securely and effectively. Customers appreciate the dedication and reliability demonstrated by 800response in safeguarding their sensitive content, contributing to a positive overall experience with the service.

800response has been a reliable partner for numerous businesses, providing them with the necessary tools to streamline their operations. With the call tracking feature, businesses can pinpoint the source of incoming calls and determine which programs are proving worthwhile. This allows them to allocate their budget effectively and make informed decisions about where to invest their marketing money.

The ease of directing inbound phone needs to functional teams and obtaining customized phone numbers has helped businesses tailor their operations to better suit their customers' needs. The live answering service offered by 800response ensures that customers can reach a live person at any time of day, which minimizes missed calls and opportunities for engagement. This also frees up business owners' time, allowing them to focus on other important tasks without being interrupted by phone calls.

Moreover, the product's call recording feature enables businesses to listen to customer calls and identify areas where they need to improve employee performance. The integration with other technology helps businesses enroll more customers by streamlining workflows. The simplicity of viewing call reporting has simplified the lives of business owners as it allows them to evaluate campaigns' effectiveness accurately. In summary, 800response is an essential tool for any business looking to optimize its operations and deliver excellent customer service.

Ease of Use: Reviewers appreciate the user-friendly and intuitive nature of 800Response. Multiple users have praised the software for being easy to navigate, making it accessible to those with limited technical knowledge.

Call Tracking and Recording: The call tracking and recording features are highly valued by reviewers for their ability to capture calls for training purposes and measure retention in agents. Many users note that this feature has improved their team's performance significantly.

Customer Service: Reviewers overwhelmingly agree that the customer service and support team is the standout feature of 800Response. Users praise them for being responsive, reliable, helpful, and solution-oriented. Several reviewers noted how impressed they were with the level of support provided by 800Response's staff, stating that it exceeded their expectations.

Outdated Interface: Some reviewers have found the UI of 800response to be confusing and outdated, making it overwhelming to navigate. Although most users eventually get used to it over time, a few suggest that there is room for improvement in terms of user-friendliness.

Report Generation: The report generation feature offered by 800response has been criticized by some reviewers as not being useful besides listening to calls. Users find the process old-fashioned and hard to navigate, which can make finding relevant data frustrating.

Costly Software: A few users have mentioned that the cost of the software is high and incremental cost increases need careful monitoring. While many find the positive impact on their business justifies this cost, others may want more affordable options.

800response headquartered in South Burlington helps businesseses improve marketing efforts, reduce cost per lead, and increase revenue throughout the buyer’s journey. To help understand the impact of campaigns on a pipeline and sales goals, 800response offers lead generation, lead tracking, and lead analytics. For inbound calls, 800response offers call monitoring and customer analytics software.

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800response Lead Generation, Lead Tracking & Customer Interaction Analytics

800response helps businesses attract & convert leads, optimize new customer acquisitions, measure and track campaign performance, and monitor the customer experience. Let us help you turn prospects into satisfied customers with our call tracking, call routing, and call transcription tools, and much more! Visit 800response.com/demo/ or call 800-NEW-SALE to schedule a 5-minute demo.

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