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800response has been a reliable partner for numerous businesses, providing them with the necessary tools to streamline their operations. …
Overview
What is 800response?
800response headquartered in South Burlington helps businesseses improve marketing efforts, reduce cost per lead, and increase revenue throughout the buyer’s journey. To help understand the impact of campaigns on a pipeline and sales goals, 800response offers lead generation, lead tracking,…
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What is 800response?
800response headquartered in South Burlington helps businesseses improve marketing efforts, reduce cost per lead, and increase revenue throughout the buyer’s journey. To help understand the impact of campaigns on a pipeline and sales goals, 800response offers lead generation, lead tracking, and…
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CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
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CallRail offers phone call tracking, recording and analytics.
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800response Lead Generation, Lead Tracking & Customer Interaction Analytics
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What is 800response?
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800response Lead Generation, Lead Tracking & Customer Interaction Analytics
800response Technical Details
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| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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800response has been a reliable partner for numerous businesses, providing them with the necessary tools to streamline their operations. With the call tracking feature, businesses can pinpoint the source of incoming calls and determine which programs are proving worthwhile. This allows them to allocate their budget effectively and make informed decisions about where to invest their marketing money.
The ease of directing inbound phone needs to functional teams and obtaining customized phone numbers has helped businesses tailor their operations to better suit their customers' needs. The live answering service offered by 800response ensures that customers can reach a live person at any time of day, which minimizes missed calls and opportunities for engagement. This also frees up business owners' time, allowing them to focus on other important tasks without being interrupted by phone calls.
Moreover, the product's call recording feature enables businesses to listen to customer calls and identify areas where they need to improve employee performance. The integration with other technology helps businesses enroll more customers by streamlining workflows. The simplicity of viewing call reporting has simplified the lives of business owners as it allows them to evaluate campaigns' effectiveness accurately. In summary, 800response is an essential tool for any business looking to optimize its operations and deliver excellent customer service.
Ease of Use: Reviewers appreciate the user-friendly and intuitive nature of 800Response. Multiple users have praised the software for being easy to navigate, making it accessible to those with limited technical knowledge.
Call Tracking and Recording: The call tracking and recording features are highly valued by reviewers for their ability to capture calls for training purposes and measure retention in agents. Many users note that this feature has improved their team's performance significantly.
Customer Service: Reviewers overwhelmingly agree that the customer service and support team is the standout feature of 800Response. Users praise them for being responsive, reliable, helpful, and solution-oriented. Several reviewers noted how impressed they were with the level of support provided by 800Response's staff, stating that it exceeded their expectations.
Outdated Interface: Some reviewers have found the UI of 800response to be confusing and outdated, making it overwhelming to navigate. Although most users eventually get used to it over time, a few suggest that there is room for improvement in terms of user-friendliness.
Report Generation: The report generation feature offered by 800response has been criticized by some reviewers as not being useful besides listening to calls. Users find the process old-fashioned and hard to navigate, which can make finding relevant data frustrating.
Costly Software: A few users have mentioned that the cost of the software is high and incremental cost increases need careful monitoring. While many find the positive impact on their business justifies this cost, others may want more affordable options.