8x8 Contact Center vs. BeInContact
8x8 Contact Center vs. BeInContact
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat |
8x8 Contact Center | BeInContact | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | BeInContact | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | BeInContact | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | BeInContact | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | BeInContact | |
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Likelihood to Recommend | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Pros | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Cons | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Likelihood to Renew | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Usability | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Reliability and Availability | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Performance | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Support Rating | 8x8, Inc. | BeCloud Solutions No answers on this topic |
In-Person Training | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Online Training | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Implementation Rating | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Alternatives Considered | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Scalability | 8x8, Inc. | BeCloud Solutions No answers on this topic |
Return on Investment | 8x8, Inc. | BeCloud Solutions No answers on this topic |
ScreenShots |