8x8 Contact Center vs. C-Zentrix Contact Center
8x8 Contact Center vs. C-Zentrix Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
C-Zentrix Contact Center | N/A | CZ Contact Centre, from C-Zentrix headquartered in Gurgaon, is available both on premise and on cloud. It is scalable and customisable to suit contact centers at businesses of all sizes, with different product suites made available to large enterprises, and smaller SMBs. | N/A |
8x8 Contact Center | C-Zentrix Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | C-Zentrix Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | C-Zentrix Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | C-Zentrix Contact Center | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.6 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | C-Zentrix Contact Center | |
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Likelihood to Recommend | 8x8, Inc. | C-Zentrix No answers on this topic |
Pros | 8x8, Inc. | C-Zentrix No answers on this topic |
Cons | 8x8, Inc. | C-Zentrix No answers on this topic |
Likelihood to Renew | 8x8, Inc. | C-Zentrix No answers on this topic |
Usability | 8x8, Inc. | C-Zentrix No answers on this topic |
Reliability and Availability | 8x8, Inc. | C-Zentrix No answers on this topic |
Performance | 8x8, Inc. | C-Zentrix No answers on this topic |
Support Rating | 8x8, Inc. | C-Zentrix No answers on this topic |
In-Person Training | 8x8, Inc. | C-Zentrix No answers on this topic |
Online Training | 8x8, Inc. | C-Zentrix No answers on this topic |
Implementation Rating | 8x8, Inc. | C-Zentrix No answers on this topic |
Alternatives Considered | 8x8, Inc. | C-Zentrix No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | C-Zentrix No answers on this topic |
Scalability | 8x8, Inc. | C-Zentrix No answers on this topic |
Return on Investment | 8x8, Inc. | C-Zentrix No answers on this topic |
ScreenShots |