8x8 Contact Center vs. Five9 WFO
8x8 Contact Center vs. Five9 WFO
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A |
8x8 Contact Center | Five9 WFO | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Five9 WFO | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Five9 WFO | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Five9 WFO | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.8 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Five9 WFO | |
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Likelihood to Recommend | 8x8, Inc. | Five9 No answers on this topic |
Pros | 8x8, Inc. | Five9 No answers on this topic |
Cons | 8x8, Inc. | Five9 No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Five9 No answers on this topic |
Usability | 8x8, Inc. | Five9 No answers on this topic |
Reliability and Availability | 8x8, Inc. | Five9 No answers on this topic |
Performance | 8x8, Inc. | Five9 No answers on this topic |
Support Rating | 8x8, Inc. | Five9 No answers on this topic |
In-Person Training | 8x8, Inc. | Five9 No answers on this topic |
Online Training | 8x8, Inc. | Five9 No answers on this topic |
Implementation Rating | 8x8, Inc. | Five9 No answers on this topic |
Alternatives Considered | 8x8, Inc. | Five9 No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Five9 No answers on this topic |
Scalability | 8x8, Inc. | Five9 No answers on this topic |
Return on Investment | 8x8, Inc. | Five9 No answers on this topic |
ScreenShots |