8x8 Contact Center vs. Nectar Desk
8x8 Contact Center vs. Nectar Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Nectar Desk | Small Businesses (1-50 employees) | Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | N/A |
8x8 Contact Center | Nectar Desk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Nectar Desk | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Nectar Desk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Nectar Desk | |
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Likelihood to Recommend | 7.7 (135 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Nectar Desk | |
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Likelihood to Recommend | 8x8, Inc. | NectarDesk Inc. |
Pros | 8x8, Inc. | NectarDesk Inc. |
Cons | 8x8, Inc. | NectarDesk Inc. |
Likelihood to Renew | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Usability | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Reliability and Availability | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Performance | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Support Rating | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
In-Person Training | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Online Training | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Implementation Rating | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Alternatives Considered | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Scalability | 8x8, Inc. | NectarDesk Inc. No answers on this topic |
Return on Investment | 8x8, Inc. | NectarDesk Inc. |
ScreenShots | Nectar Desk Screenshots |