8x8 Contact Center vs. Samespace
8x8 Contact Center vs. Samespace
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Samespace | Mid-Size Companies (51-1,000 employees) | Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics. | $50 per user per month, billed annually. Starting at 10 users. |
8x8 Contact Center | Samespace | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | $50 per user per month | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Samespace | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
8x8 Contact Center | Samespace | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
8x8 Contact Center | Samespace | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Samespace | |
---|---|---|
Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.5 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Samespace | |
---|---|---|
Likelihood to Recommend | 8x8, Inc. | Samespace No answers on this topic |
Pros | 8x8, Inc. | Samespace No answers on this topic |
Cons | 8x8, Inc. | Samespace No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Samespace No answers on this topic |
Usability | 8x8, Inc. | Samespace No answers on this topic |
Reliability and Availability | 8x8, Inc. | Samespace No answers on this topic |
Performance | 8x8, Inc. | Samespace No answers on this topic |
Support Rating | 8x8, Inc. | Samespace No answers on this topic |
In-Person Training | 8x8, Inc. | Samespace No answers on this topic |
Online Training | 8x8, Inc. | Samespace No answers on this topic |
Implementation Rating | 8x8, Inc. | Samespace No answers on this topic |
Alternatives Considered | 8x8, Inc. | Samespace No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Samespace No answers on this topic |
Scalability | 8x8, Inc. | Samespace No answers on this topic |
Return on Investment | 8x8, Inc. | Samespace No answers on this topic |
ScreenShots |