8x8 Express (discontinued) vs. Sennheiser ADAPT series

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

Perfect for use in a noisy environment (i.e. an internet cafe/outside whilst walking) as the Active noise cancellation blocks out the noise from around you, allowing you to HEAR and crucially for far end to hear you. The base sound in the headset is particularly good for music with better capability than some more expensive dedicated music headsets (like BOSE). Battery life is exceptional and if you do end up running out, you can plug in the USB cable to your laptop and charge whilst using the headset which is super useful. Where you have BACK TO BACK meetings, long periods of use will mean you do get hot so this must be taken into consideration

Incentivized

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• Active Noise cancellation
• Clarity of audio (far end speakers)
• Build quality is premium and headset feels weighty

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• As these are over the ear/enclosed, they are very effective, but long periods of use can end up meaning you can get sweaty/uncomfortable. Difficult to improve on this situation other than to switch between using these and an external Epos desk speaker.

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

Jabra is one of our other main headset suppliers, and their Evolve and Speak range are regularly used within our organisation. Sennheiser ADAPT series comes down to personal choice from users, much like how there are iOS and Android users, but the Sennheiser ADAPT range (particularly in the case of the MB660) is one of the premium headsets that users have expressed an interest in for its overall capabilities.

Incentivized

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Incentivized

• For production/broadcast users, this compares favourably with dedicated music headsets but is more reasonably priced.
• For staff on regular VC/AUDIO calls, this has been seen as a very capable premium headset that pays for itself in terms of build quality/audio quality and battery life.

Incentivized