What users are saying about
2 Ratings
48 Ratings
2 Ratings
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Score 8 out of 101
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

GoodData

GoodData is appropriate for any organizations struggling with bridging gaps between multiple disparate data sources. Using GoodData provides those organizations all the tools necessary to build value added insights for both internal and external customers. It would be less appropriate for those wanting to build highly customizable reports features as there's not a lot of freedom in design.
No photo available

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
GoodData
8.1
Customizable dashboards
9 Spokes
9.0
GoodData
8.8
Pixel Perfect reports
9 Spokes
GoodData
7.6
Report Formatting Templates
9 Spokes
GoodData
7.9

Ad-hoc Reporting

9 Spokes
7.0
GoodData
7.9
Drill-down analysis
9 Spokes
7.0
GoodData
8.8
Formatting capabilities
9 Spokes
GoodData
7.7
Integration with R or other statistical packages
9 Spokes
GoodData
6.8
Report sharing and collaboration
9 Spokes
GoodData
8.1

Data Discovery and Visualization

9 Spokes
10.0
GoodData
7.8
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
GoodData
8.8
Location Analytics / Geographic Visualization
9 Spokes
GoodData
6.5
Predictive Analytics
9 Spokes
GoodData
8.0

Access Control and Security

9 Spokes
9.0
GoodData
7.8
Multi-User Support (named login)
9 Spokes
9.0
GoodData
8.2
Role-Based Security Model
9 Spokes
GoodData
8.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
GoodData
7.3

Mobile Capabilities

9 Spokes
8.0
GoodData
6.4
Responsive Design for Web Access
9 Spokes
6.0
GoodData
7.6
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
GoodData
7.2
Dedicated iOS Application
9 Spokes
GoodData
4.5

Report Output and Scheduling

9 Spokes
GoodData
8.4
Publish to Web
9 Spokes
GoodData
7.6
Publish to PDF
9 Spokes
GoodData
8.8
Report Versioning
9 Spokes
GoodData
8.3
Report Delivery Scheduling
9 Spokes
GoodData
8.9

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • Good mechanisms for relating data.
  • Multiple different chart types.
  • Scheduled dashboard email exports for other recipients.
No photo available

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
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  • GoodData's architecture is very sound. We do need to work with them to make adjustments to the data model that we are not able to do ourselves. They are quick to respond but sometimes provide a delayed turnaround.
David Galantowicz profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
GoodData8.1
Based on 14 answers
The price and usability
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Usability

No score
No answers yet
No answers on this topic
GoodData9.0
Based on 1 answer
Each graph/report is defined on the dashboard, which makes it easier to understand what you're analyzing. Another simple example - we changed the standard metric of Region by User to our Region by Account in less than 10 minutes
Rob Gottschalk profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
GoodData7.0
Based on 1 answer
We are approximately one month since go-live. There has been one short outage.
Rob Gottschalk profile photo

Performance

No score
No answers yet
No answers on this topic
GoodData8.0
Based on 1 answer
Performance on refreshing metrics works well.
Rob Gottschalk profile photo

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
GoodData8.7
Based on 2 answers
During the one outage we were clearly communicated to that there was an issue, and that support was working to resolve it. The issue was resolved within an hour.
Rob Gottschalk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
GoodData9.0
Based on 1 answer
Petr was a rock star - patient, knowledgeable, clear and easy to work with.
Mark Brennan profile photo

Online Training

No score
No answers yet
No answers on this topic
GoodData8.0
Based on 1 answer
GoodData implementation team was professional and courteous
Rob Gottschalk profile photo

Implementation

No score
No answers yet
No answers on this topic
GoodData9.0
Based on 2 answers
Thorough, professional and on time.
Rob Gottschalk profile photo

Breadth of Deployment

No answers on this topic
Everyone uses GoodData on my team and in our company as we support our customers to use it as well
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Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
Birst AnalyticsCloud 9PivotLinkQlikView
Mark Brennan profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
GoodData8.0
Based on 12 answers
I honestly have not tested the sharing or collaboration features of GoodData. Hence, I cannot provide a proper assessment of this feature.
No photo available

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
GoodData8.4
Based on 12 answers
API through our Ticketing system/helpdesk, Zendesk, allows direct feed.
No photo available

Return on Investment

No answers on this topic
  • We gained better insight into our lead nurturing programs with much less effort. The data is presented in a clean and simple way that allows us to quickly view our main data points that drive business decisions.
  • Not only did it increase our employee efficiency, but it allowed us to provide better customer service to our clients. Having readily available data allowed us to pull reports for our clients within minutes.
Katie Bullinger profile photo

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

GoodData

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
based on implementation*
1.  subscription based on data volume
Additional Pricing Details
Pricing is available upon request based on implementation and data volume.