What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 7 reviews and ratings
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.9 out of 100
Based on 57 reviews and ratings
Feature Set Ratings
- ABB Ability Solution Suite ranks higher in 8 feature sets: Customization, Security, Inventory Management, Order Management, Project Execution Management, Manufacturing, Supply Chain, Product Lifecycle Management
Customization
10.0
ABB Ability Solution Suite
100%
9.0
Epicor Prophet 21
90%
ABB Ability Solution Suite ranks higher in 2/2 features
ABB Ability Solution Suite ranks higher in 2/2 features
API for custom integration
10.0
100%
1 Rating
9.0
90%
15 Ratings
Plug-ins
10.0
100%
1 Rating
9.0
90%
14 Ratings
Security
10.0
ABB Ability Solution Suite
100%
8.8
Epicor Prophet 21
88%
ABB Ability Solution Suite ranks higher in 2/2 features
ABB Ability Solution Suite ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
9.3
93%
21 Ratings
Role-based user permissions
10.0
100%
1 Rating
8.3
83%
23 Ratings
Inventory Management
10.0
ABB Ability Solution Suite
100%
2.5
Epicor Prophet 21
25%
ABB Ability Solution Suite ranks higher in 3/4 features
ABB Ability Solution Suite ranks higher in 3/4 features
Inventory tracking
10.0
100%
1 Rating
3.0
30%
25 Ratings
Location management
10.0
100%
1 Rating
2.1
21%
21 Ratings
Manufacturing module
10.0
100%
1 Rating
1.9
19%
10 Ratings
Automatic reordering
N/A
0 Ratings
2.9
29%
18 Ratings
Order Management
10.0
ABB Ability Solution Suite
100%
8.1
Epicor Prophet 21
81%
ABB Ability Solution Suite ranks higher in 5/7 features
ABB Ability Solution Suite ranks higher in 5/7 features
Pricing
10.0
100%
1 Rating
8.1
81%
24 Ratings
Order entry
10.0
100%
1 Rating
8.1
81%
25 Ratings
Cost of goods sold
10.0
100%
1 Rating
8.1
81%
24 Ratings
End-to-end order visibility
10.0
100%
1 Rating
9.0
90%
16 Ratings
Order exception Resolution
10.0
100%
1 Rating
8.1
81%
13 Ratings
Credit card processing
N/A
0 Ratings
7.2
72%
19 Ratings
Order Orchestration
N/A
0 Ratings
8.1
81%
13 Ratings
Project Execution Management
10.0
ABB Ability Solution Suite
100%
1.0
Epicor Prophet 21
10%
ABB Ability Solution Suite ranks higher in 15/15 features
ABB Ability Solution Suite ranks higher in 15/15 features
Project Planning and Scheduling
10.0
100%
1 Rating
1.0
10%
3 Ratings
Project Manager Dashboard
10.0
100%
1 Rating
1.0
10%
3 Ratings
Resource Manager Dashboard
10.0
100%
1 Rating
1.0
10%
3 Ratings
Task Insight for Project Managers
10.0
100%
1 Rating
1.0
10%
3 Ratings
Project Manager Mobile Functionality
10.0
100%
1 Rating
1.0
10%
3 Ratings
Team Member Task Collaboration
10.0
100%
1 Rating
1.0
10%
3 Ratings
Team Member Mobile Functionality
10.0
100%
1 Rating
1.0
10%
3 Ratings
Project Candidate Search
10.0
100%
1 Rating
1.0
10%
2 Ratings
Project Candidate Comparison and Analysis
10.0
100%
1 Rating
1.0
10%
2 Ratings
Defineable Resource Pools
10.0
100%
1 Rating
1.0
10%
3 Ratings
Defineable Resource Pools
10.0
100%
1 Rating
1.0
10%
3 Ratings
Talent Profiles
10.0
100%
1 Rating
1.0
10%
2 Ratings
Real-Time Project Reporting
10.0
100%
1 Rating
1.0
10%
3 Ratings
Absence Management
10.0
100%
1 Rating
1.0
10%
2 Ratings
Product Lifecycle Management
10.0
100%
1 Rating
1.0
10%
2 Ratings
Manufacturing
10.0
ABB Ability Solution Suite
100%
1.0
Epicor Prophet 21
10%
ABB Ability Solution Suite ranks higher in 9/9 features
ABB Ability Solution Suite ranks higher in 9/9 features
Production Process Design
10.0
100%
1 Rating
1.0
10%
2 Ratings
Supply Chain Business Flows
10.0
100%
1 Rating
1.0
10%
2 Ratings
Production Management
10.0
100%
1 Rating
1.0
10%
2 Ratings
Contracted Manufacturing Management
10.0
100%
1 Rating
1.0
10%
2 Ratings
Configuration Management
10.0
100%
1 Rating
1.0
10%
2 Ratings
Work Definition
10.0
100%
1 Rating
1.0
10%
3 Ratings
Work Execution
10.0
100%
1 Rating
1.0
10%
3 Ratings
Advanced Fulfillment
10.0
100%
1 Rating
1.0
10%
2 Ratings
Manufacturing Costs
10.0
100%
1 Rating
1.0
10%
2 Ratings
Supply Chain
10.0
ABB Ability Solution Suite
100%
3.5
Epicor Prophet 21
35%
ABB Ability Solution Suite ranks higher in 4/4 features
ABB Ability Solution Suite ranks higher in 4/4 features
Forecasting
10.0
100%
1 Rating
1.9
19%
11 Ratings
Inventory Planning
10.0
100%
1 Rating
8.5
85%
12 Ratings
Multi-tier Supply Chain Planning
10.0
100%
1 Rating
1.9
19%
8 Ratings
Performance Monitoring
10.0
100%
1 Rating
1.9
19%
11 Ratings
Product Lifecycle Management
10.0
ABB Ability Solution Suite
100%
1.6
Epicor Prophet 21
16%
ABB Ability Solution Suite ranks higher in 7/7 features
ABB Ability Solution Suite ranks higher in 7/7 features
Ideation Management
10.0
100%
1 Rating
1.7
17%
3 Ratings
Requirements Management
10.0
100%
1 Rating
1.7
17%
4 Ratings
Proposal Management
10.0
100%
1 Rating
1.7
17%
3 Ratings
Innovation Portfolio Management
10.0
100%
1 Rating
1.0
10%
2 Ratings
Product Master Data Management
10.0
100%
1 Rating
1.9
19%
3 Ratings
Vendor Portal
10.0
100%
1 Rating
1.9
19%
3 Ratings
Project Portfolio Management
10.0
100%
1 Rating
1.0
10%
2 Ratings
Payroll Management
ABB Ability Solution Suite
Feature Set Not Supported
N/A
6.6
Epicor Prophet 21
66%
Epicor Prophet 21 ranks higher in 5/5 features
Epicor Prophet 21 ranks higher in 5/5 features
Pay calculation
N/A
0 Ratings
8.0
80%
4 Ratings
Benefit plan administration
N/A
0 Ratings
6.7
67%
2 Ratings
Direct deposit files
N/A
0 Ratings
5.9
59%
3 Ratings
Salary revision and increment management
N/A
0 Ratings
6.8
68%
3 Ratings
Reimbursement management
N/A
0 Ratings
5.8
58%
3 Ratings
Reporting & Analytics
ABB Ability Solution Suite
Feature Set Not Supported
N/A
6.5
Epicor Prophet 21
65%
Epicor Prophet 21 ranks higher in 3/3 features
Epicor Prophet 21 ranks higher in 3/3 features
Dashboards
N/A
0 Ratings
6.2
62%
21 Ratings
Standard reports
N/A
0 Ratings
6.2
62%
27 Ratings
Custom reports
N/A
0 Ratings
7.1
71%
22 Ratings
General Ledger and Configurable Accounting
ABB Ability Solution Suite
Feature Set Not Supported
N/A
5.7
Epicor Prophet 21
57%
Epicor Prophet 21 ranks higher in 11/11 features
Epicor Prophet 21 ranks higher in 11/11 features
Accounts payable
N/A
0 Ratings
5.0
50%
23 Ratings
Accounts receivable
N/A
0 Ratings
5.0
50%
23 Ratings
Global Financial Support
N/A
0 Ratings
2.6
26%
10 Ratings
Primary and Secondary Ledgers
N/A
0 Ratings
1.9
19%
12 Ratings
Intercompany Accounting
N/A
0 Ratings
4.8
48%
12 Ratings
Localizations
N/A
0 Ratings
5.0
50%
9 Ratings
Journals and Reconciliations
N/A
0 Ratings
9.0
90%
13 Ratings
Enterprise Accounting
N/A
0 Ratings
4.7
47%
10 Ratings
Configurable Accounting
N/A
0 Ratings
4.9
49%
11 Ratings
Centralized Rules Framework
N/A
0 Ratings
4.4
44%
11 Ratings
Standardized Processes
N/A
0 Ratings
4.9
49%
13 Ratings
Subledger and Financial Process
ABB Ability Solution Suite
Feature Set Not Supported
N/A
3.9
Epicor Prophet 21
39%
Epicor Prophet 21 ranks higher in 14/14 features
Epicor Prophet 21 ranks higher in 14/14 features
Automated Invoice Processing
N/A
0 Ratings
5.0
50%
12 Ratings
Shared Services Payments
N/A
0 Ratings
3.9
39%
7 Ratings
Billings Management
N/A
0 Ratings
5.0
50%
13 Ratings
Customer Receipt Applications
N/A
0 Ratings
5.0
50%
14 Ratings
Customer Collections
N/A
0 Ratings
5.4
54%
15 Ratings
Revenue Recognition
N/A
0 Ratings
5.0
50%
13 Ratings
Cash Management
N/A
0 Ratings
4.9
49%
14 Ratings
Asset Management
N/A
0 Ratings
4.5
45%
12 Ratings
Travel & Expense Management
N/A
0 Ratings
3.9
39%
9 Ratings
Budgetary Control & Encumbrance Accounting
N/A
0 Ratings
1.9
19%
8 Ratings
Period Close
N/A
0 Ratings
2.1
21%
15 Ratings
Transactions Tax
N/A
0 Ratings
4.5
45%
14 Ratings
Subledger Reconciliations
N/A
0 Ratings
1.9
19%
11 Ratings
3rd Party Accounting Systems
N/A
0 Ratings
1.0
10%
6 Ratings
Project Financial Management
ABB Ability Solution Suite
Feature Set Not Supported
N/A
9.0
Epicor Prophet 21
90%
Epicor Prophet 21 ranks higher in 12/12 features
Epicor Prophet 21 ranks higher in 12/12 features
Budgeting and Forecasting
N/A
0 Ratings
9.0
90%
6 Ratings
Project Costing
N/A
0 Ratings
9.0
90%
4 Ratings
Cost Capture
N/A
0 Ratings
9.0
90%
4 Ratings
Capital Project Management
N/A
0 Ratings
9.0
90%
3 Ratings
Customer Invoicing
N/A
0 Ratings
9.0
90%
8 Ratings
Customer Contract Compliance
N/A
0 Ratings
9.0
90%
8 Ratings
Project Revenue Recognition
N/A
0 Ratings
9.0
90%
3 Ratings
Project Financial Performance Analysis
N/A
0 Ratings
9.0
90%
3 Ratings
Project Financials Dashboard
N/A
0 Ratings
9.0
90%
3 Ratings
Real-time Financial Reporting
N/A
0 Ratings
8.7
87%
7 Ratings
Embedded Business Intelligence
N/A
0 Ratings
9.0
90%
4 Ratings
Project Planning Collaboration
N/A
0 Ratings
9.0
90%
4 Ratings
Grants Management
ABB Ability Solution Suite
Feature Set Not Supported
N/A
4.9
Epicor Prophet 21
49%
Epicor Prophet 21 ranks higher in 4/4 features
Epicor Prophet 21 ranks higher in 4/4 features
Award Lifecycle Management
N/A
0 Ratings
4.0
40%
2 Ratings
Spending Control
N/A
0 Ratings
4.8
48%
2 Ratings
Indirect Cost Management
N/A
0 Ratings
4.9
49%
2 Ratings
Billing
N/A
0 Ratings
6.1
61%
3 Ratings
Procurement
ABB Ability Solution Suite
Feature Set Not Supported
N/A
2.4
Epicor Prophet 21
24%
Epicor Prophet 21 ranks higher in 19/19 features
Epicor Prophet 21 ranks higher in 19/19 features
Sourcing Team Collaboration
N/A
0 Ratings
1.9
19%
6 Ratings
Sourcing Analysis
N/A
0 Ratings
1.9
19%
7 Ratings
Bids Analyzed and Compared
N/A
0 Ratings
1.9
19%
6 Ratings
Catalog Shopping E-Commerce for Employees
N/A
0 Ratings
5.0
50%
3 Ratings
Contract Authoring
N/A
0 Ratings
9.0
90%
5 Ratings
Contract Compliance Management
N/A
0 Ratings
1.9
19%
6 Ratings
Contract History
N/A
0 Ratings
1.9
19%
7 Ratings
Contract Renewal Automation
N/A
0 Ratings
1.9
19%
4 Ratings
Contract Repository
N/A
0 Ratings
1.9
19%
5 Ratings
Contract Standardization and Enforcement
N/A
0 Ratings
1.9
19%
5 Ratings
Electronic Signatures
N/A
0 Ratings
1.9
19%
4 Ratings
Invoice Automated Matching
N/A
0 Ratings
1.9
19%
5 Ratings
Purchasing Risk and Compliance Management
N/A
0 Ratings
1.9
19%
3 Ratings
Requisitions-to-Purchase Orders Integrated
N/A
0 Ratings
1.9
19%
5 Ratings
Spend Compliance Management
N/A
0 Ratings
1.9
19%
4 Ratings
Supplier Assessment
N/A
0 Ratings
1.9
19%
5 Ratings
Supplier Communication and Collaboration
N/A
0 Ratings
1.9
19%
5 Ratings
Supplier Management
N/A
0 Ratings
1.9
19%
6 Ratings
Supplier Portal
N/A
0 Ratings
1.9
19%
4 Ratings
Risk Management
ABB Ability Solution Suite
Feature Set Not Supported
N/A
1.8
Epicor Prophet 21
18%
Epicor Prophet 21 ranks higher in 9/9 features
Epicor Prophet 21 ranks higher in 9/9 features
Risk Repository
N/A
0 Ratings
1.9
19%
3 Ratings
Control Management
N/A
0 Ratings
1.9
19%
3 Ratings
Control Mapping
N/A
0 Ratings
1.9
19%
3 Ratings
Control Efficiency Assessments
N/A
0 Ratings
1.9
19%
3 Ratings
Automated Control Assessments
N/A
0 Ratings
1.9
19%
3 Ratings
Assessment Capture
N/A
0 Ratings
1.9
19%
3 Ratings
Issue Detection
N/A
0 Ratings
1.9
19%
3 Ratings
Automatic Notification
N/A
0 Ratings
1.9
19%
3 Ratings
Remediation and Certification
N/A
0 Ratings
1.0
10%
2 Ratings
Logistics
ABB Ability Solution Suite
Feature Set Not Supported
N/A
1.5
Epicor Prophet 21
15%
Epicor Prophet 21 ranks higher in 13/13 features
Epicor Prophet 21 ranks higher in 13/13 features
Transportation Planning and Optimization
N/A
0 Ratings
1.7
17%
7 Ratings
Transportation Sourcing Management
N/A
0 Ratings
1.7
17%
7 Ratings
Transportation Process Integration
N/A
0 Ratings
1.7
17%
6 Ratings
Transportation Execution Management
N/A
0 Ratings
1.7
17%
5 Ratings
Freight Payment Automation
N/A
0 Ratings
1.7
17%
7 Ratings
Trade Management
N/A
0 Ratings
1.0
10%
4 Ratings
Trade Regulatory Compliance Management
N/A
0 Ratings
1.0
10%
4 Ratings
Customs Entry Management
N/A
0 Ratings
1.0
10%
5 Ratings
Customs Document Management
N/A
0 Ratings
1.0
10%
5 Ratings
Customs Document Collaboration
N/A
0 Ratings
1.0
10%
5 Ratings
Fulfillment Management
N/A
0 Ratings
1.9
19%
6 Ratings
Inventory Visibility
N/A
0 Ratings
2.1
21%
9 Ratings
Warehouse Workforce Management
N/A
0 Ratings
1.9
19%
7 Ratings
Attribute Ratings
- ABB Ability Solution Suite is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
10.0
ABB Ability Solution Suite
100%
1 Rating
5.0
Epicor Prophet 21
50%
28 Ratings
Likelihood to Renew
ABB Ability Solution Suite
N/A
0 Ratings
9.1
Epicor Prophet 21
91%
1 Rating
Usability
10.0
ABB Ability Solution Suite
100%
1 Rating
4.7
Epicor Prophet 21
47%
3 Ratings
Availability
ABB Ability Solution Suite
N/A
0 Ratings
8.2
Epicor Prophet 21
82%
2 Ratings
Performance
ABB Ability Solution Suite
N/A
0 Ratings
6.4
Epicor Prophet 21
64%
2 Ratings
Support Rating
10.0
ABB Ability Solution Suite
100%
1 Rating
5.2
Epicor Prophet 21
52%
6 Ratings
In-Person Training
ABB Ability Solution Suite
N/A
0 Ratings
8.2
Epicor Prophet 21
82%
1 Rating
Online Training
ABB Ability Solution Suite
N/A
0 Ratings
7.3
Epicor Prophet 21
73%
1 Rating
Implementation Rating
ABB Ability Solution Suite
N/A
0 Ratings
6.4
Epicor Prophet 21
64%
2 Ratings
Product Scalability
ABB Ability Solution Suite
N/A
0 Ratings
9.1
Epicor Prophet 21
91%
1 Rating
Likelihood to Recommend
ABB Ability Solution Suite
Of course this is the one of the best solution available in the market at present. When you have Multiple system in a plant then you need a powerful tool for Computation which Ability does it smoothly.

Verified User
Engineer in Information Technology
Oil & Energy Company, 10,001+ employeesEpicor Prophet 21
Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)
System Administrator
North South Supply IncWholesale, 11-50 employees
Pros
ABB Ability Solution Suite
- Computation of data.
- Presentation to right person.
- Ability to perform critical task and sending to users.
- Multiple control system connectivity.

Verified User
Engineer in Information Technology
Oil & Energy Company, 10,001+ employeesEpicor Prophet 21
- The system allows us to pretty much design it to work the way want it to work. It is a very flexible system for the most part.
- The system doesn't let you make too many shortcuts with getting something processed. It forces you to go through the proper steps.
- The system keeps track of everything and can be easily retrieved through history searches. Detailed reports, graphs, ....
Warehouse Supervisor
Q Source IncWarehousing, 11-50 employees
Cons
ABB Ability Solution Suite
- May be for smaller PLCs this can't be implemented.
- Cost may an area ABB can look in to.
- Improvement in GUI

Verified User
Engineer in Information Technology
Oil & Energy Company, 10,001+ employeesEpicor Prophet 21
- Prophet 21 could use better management tools for its own data. The database has a tendency to bloat and over time can grow exceedingly large without administrative intervention.
- The UI can be cluttered at times and the windows tend to jump into focus or drop from focus when it isn't expected causing user confusion and data entry errors.
- Branding on forms and the UI is almost nonexistent. Customizations of screen aesthetics and form layout options should be easier and not require custom programming.
Director of Marketing Communications
Sheppard Redistribution, Inc.Wholesale, 51-200 employees
Pricing Details
ABB Ability Solution Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Epicor Prophet 21
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ABB Ability Solution Suite
No score
No answers yet
No answers on this topic
Epicor Prophet 21
Epicor Prophet 21 9.1
Based on 1 answer
I've used Epicor Prophet 21 for about 12 years (in various iterations). It started out as CommerceCenter by Prophet 21 then became Prophet 21 by Activant and then Prophet 21 by Epicor. So frequently, when a software company is acquired, it stops being great. That has not been the case with Epicor Prophet 21. Over the years they've been under Epicor, the product has just gotten better and better, with major extensibility enhancements and new mobile components coming online.
Operations Manager
Icon DistributingWholesale, 11-50 employees
Usability
ABB Ability Solution Suite
ABB Ability Solution Suite 10.0
Based on 1 answer
One of the best solutions in the market with a user-friendly system. This is very useful when the ABB system (Like we had 800xA) is there, new or existing; all the ABB systems can be integrated using this rather than going to a 3rd party vendor, which may have interface problems.

Verified User
Engineer in Information Technology
Oil & Energy Company, 10,001+ employeesEpicor Prophet 21
Epicor Prophet 21 4.7
Based on 3 answers
Overall, I love using Prophet 21. With a few rare exceptions, functions within the application have been streamlined so they can be used with as few clicks and key presses as possible. That's not to say they've given up any functionality. The platform is incredibly powerful; just easy to use.
Operations Manager
Icon DistributingWholesale, 11-50 employees
Reliability and Availability
ABB Ability Solution Suite
No score
No answers yet
No answers on this topic
Epicor Prophet 21
Epicor Prophet 21 8.2
Based on 2 answers
When hosted locally, you don't have to worry about outages unless the power goes out and the battery backups fail. It can also be hosted in the cloud which is as reliable as your internet connection. There's really no concern for outages in the software by itself. Outages are controlled by external factors.
Operations Manager
Icon DistributingWholesale, 11-50 employees
Performance
ABB Ability Solution Suite
No score
No answers yet
No answers on this topic
Epicor Prophet 21
Epicor Prophet 21 6.4
Based on 2 answers
I do feel like there are some screens and reports that could be streamlined. Prophet 21 likes to load features all at once when going into a program but a quicker load time into order entry, for example, is worth having a little latency while a non-essential tab that doesn't get used very often is opened.
Operations Manager
Icon DistributingWholesale, 11-50 employees
Support Rating
ABB Ability Solution Suite
ABB Ability Solution Suite 10.0
Based on 1 answer
Good support in terms of quality and promptness. When we had problems with some of the commands not getting executed, their online support also provided a good solution to solve the problem. Even mission-critical task we were able to solve during this Pandemic time. The suggestion is to go for the online support 1st in the future, followed by a visit.

Verified User
Engineer in Information Technology
Oil & Energy Company, 10,001+ employeesEpicor Prophet 21
Epicor Prophet 21 5.2
Based on 6 answers
The support is some of the worst I've seen across all the 122 software vendors we work with. Everything is offshore and it is always vague answers, links to wiki's that don't apply, and when we pay for project support they charge $200 an hour for someone who works remote from Mexico to call you on a poor quality VoIP connection that isn't all that well trained and often doesn't have basic IT skills
President
Tech Plus Consulting LLCComputer & Network Security, 1-10 employees
In-Person Training
ABB Ability Solution Suite
No score
No answers yet
No answers on this topic
Epicor Prophet 21
Epicor Prophet 21 8.2
Based on 1 answer
The on-site training was great. I give it a 9 because the trainer was a chain smoker who had to excuse herself a lot to smoke. Kind of unprofessional. She was a very good trainer though.
Operations Manager
Icon DistributingWholesale, 11-50 employees
Online Training
ABB Ability Solution Suite
No score
No answers yet
No answers on this topic
Epicor Prophet 21
Epicor Prophet 21 7.3
Based on 1 answer
I had a great time with the online training. Most of the online trainings were live which meant you had opportunity to interact with instructors. I liked trying to derail them by posting funny comments to the chat window. The only complaint I had about these is they weren't recorded for later use. Well, another complaint is that they were sometimes too short.
Operations Manager
Icon DistributingWholesale, 11-50 employees
Implementation Rating
ABB Ability Solution Suite
No score
No answers yet
No answers on this topic
Epicor Prophet 21
Epicor Prophet 21 6.4
Based on 2 answers
The overall implementation is smooth. Prophet 21 sends someone on-site for as many days as you need them to step through the initial implementation. Data conversion is the biggest trick. Make sure you get help with that portion of implementation. Also, be sure to offer plenty of training incentives to keep people coming back for more training. A little money spent up front will save you tons of headaches later.
Operations Manager
Icon DistributingWholesale, 11-50 employees
Alternatives Considered
ABB Ability Solution Suite
Better suited for the ABB System as Microsoft is a third party for ABB Control System.

Verified User
Engineer in Information Technology
Oil & Energy Company, 10,001+ employeesEpicor Prophet 21
I have not looked at them in detail, but have received a lot of positive comments through out the industry, we're on the fence in regards to viability of cloud based solutions, but from the information we have received it seems like NetSuite has developed a good solution for the industry.

Verified User
Executive in Customer Service
Machinery Company, 201-500 employeesScalability
ABB Ability Solution Suite
No score
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Epicor Prophet 21
Epicor Prophet 21 9.1
Based on 1 answer
Prophet 21 is very reliable. The database is robust and well designed. The application is also hard to break. If there's one feature I don't like, it's that they haven't accounted for the dreaded single quote. That's kind of the bane of Microsoft SQL's existence. They need to escape that character in every field that will accept it in the system. Otherwise, the system throws all kinds of errors and many times will crash.
Operations Manager
Icon DistributingWholesale, 11-50 employees
Return on Investment
ABB Ability Solution Suite
- Positive is definitely ROI since manual intervention is minimized and the process is automated.
- Cost wise, ABB has been looked upon considering the small industry.
- Overall, a good solution for a large companies.

Verified User
Engineer in Information Technology
Oil & Energy Company, 10,001+ employeesEpicor Prophet 21
- P21 has been very good with how we handle cash collections and had a positive impact for us.
- P21 user interface saves time and thus makes people more efficient by allowing customizations.
- With ordering, inventory, customer information, and CRM all in one location it makes the need for other programs like goldmine become obsolete.
Manager Of Information Systems
Blevins, IncWholesale, 201-500 employees