Absolute Control vs. LogMeIn Rescue

Absolute Software configurations are based on policies that can be configured una very detailed manner, which addresses different groups of endpoints. Absolute software is installed at the BIOS level, which makes the agent if the endpoint goes through OS reinstallation

Incentivized

LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit

Incentivized

• Software Resilience to automatically reinstall a required application on the endpoint if it has been removed even after fresh OS installation.
• Geolocation. Offers full visibility of endpoints related to physical location of the device in real time.
• Automation to run power shell scripts on endpoint to mitigate and remediate misconfiguration or custom configurations.

Incentivized

• To be able to connect through email or through the website.
• To be able to remotely control our client's computers.
• To be able to see what is on our clients' screens after a remote session has been established.
• To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.

Incentivized

• Reports are not simple to generate.
• Removal of Absolute application itself on decommissioned devices is complex and not managed by customer. Need to open a request with Absolute support.
• Being able to completely remove Absolute software on retires endpoints could be really helpful.

Incentivized

• By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
• Copying into excel is difficult. It will deselect things that you have highlighted when copying.
• Would be nice to make the hierarchy easier when sharing files between clients and us.
• Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
• Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.

Incentivized

Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.

Incentivized

From set up and configuration, reporting, endpoint protection. Software resilience, and assets visibility. Absolute software offers the best solution to address above mentions points

Incentivized

Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.

Incentivized

Log me in has never failed me

Incentivized

no complaints

Incentivized

We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.

Incentivized

Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.

Incentivized

I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.

Incentivized

it's perfect

Incentivized

• Positive impact and ROI when it comes to endpoint and data protection.
• ROI in terms of endpoint visibility and robust reporting.
• Great ROI to protect endpoints and ability to grease assets if misplaced or stolen.

Incentivized

• For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
• The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
• The administrative process has been made more efficient by the ability to remotely log into servers.

Incentivized