What users are saying about
1 Rating
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Score 8 out of 100
8 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Amazon Connect

Amazon Connect acts as the reputable call center, which takes every detail that customers have or want, and through professional assistance, proper guidelines are issued. Furthermore, for live chat or real time massaging procedures, Amazon Connect is available and convenient. For internal and external research, Amazon Connect is a tool that guarantees accurate survey results, and feedback are attained on time
Jadwel Mayna | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Amazon Connect
9.6
Agent dashboard
Acarda Outbound
Amazon Connect
10.0
Validate callers
Acarda Outbound
Amazon Connect
9.0
Outbound response
Acarda Outbound
Amazon Connect
10.0
Call forwarding
Acarda Outbound
Amazon Connect
10.0
Click-to-call (CTC)
Acarda Outbound
Amazon Connect
9.0
Warm transfer
Acarda Outbound
Amazon Connect
10.0
Predictive dialing
Acarda Outbound
Amazon Connect
10.0
Interactive voice response
Acarda Outbound
Amazon Connect
10.0
REST APIs
Acarda Outbound
Amazon Connect
9.0
Call scripts
Acarda Outbound
Amazon Connect
10.0
Call tracking
Acarda Outbound
Amazon Connect
10.0
Multichannel integration
Acarda Outbound
Amazon Connect
9.0
CRM software integration
Acarda Outbound
Amazon Connect
9.0

Workforce Optimization (WFO)

Acarda Outbound
Amazon Connect
9.6
Inbound call routing
Acarda Outbound
Amazon Connect
10.0
Omnichannel inbound routing
Acarda Outbound
Amazon Connect
9.0
Recording
Acarda Outbound
Amazon Connect
10.0
Quality management
Acarda Outbound
Amazon Connect
9.0
Call analytics
Acarda Outbound
Amazon Connect
10.0
Historical reporting
Acarda Outbound
Amazon Connect
10.0
Live reporting
Acarda Outbound
Amazon Connect
10.0
Customer surveys
Acarda Outbound
Amazon Connect
9.0
Customer interaction analytics
Acarda Outbound
Amazon Connect
9.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Amazon Connect

  • The training and orientation from Amazon Connect is excellent, as there are documentations and online live training.
  • Further, Amazon Connect has a scalable call center, that supports voices, chats, and real time messaging.
  • The customer service is also intuitive, with flexible call hours, as the team of helpers is readily available.
  • Lastly, through Amazon Connect, there is a survey and feedback option.
Jadwel Mayna | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Amazon Connect

  • On reports and analytics, [I feel] Amazon Connect is slightly behind, and it should be perfected.
  • [In my experience], Amazon Connect lacks social platform integration, which is convenient and resourceful currently.
  • [I believe] Amazon Connect should include a queue management feature, for the call centers and customer help.
Jadwel Mayna | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Amazon Connect

Amazon Connect introduced an analytical and reporting feature, which evaluates the details and the concerns of clients. Besides, Amazon Connect clearly records all the calls, which captures the exact information which we use it in the future. The product is also as important in conducting research, as it maximizes the information that clients issue to us, for successful planning, and business budgeting.
Jadwel Mayna | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Amazon Connect

  • Through customer survey, we acquire primary hand information about our product, which is a mark in marketing.
  • Further, the cost of running Amazon Connect is very assertive and controlled, solving issues with our audience.
  • The call and chat options are affordable and no extra bailing that is done.
Jadwel Mayna | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acarda Outbound Editions & Modules

Additional Pricing Details

Amazon Connect

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Connect Editions & Modules

Edition
Voice.0181
Chat.0042
Tasks.043
Customer Profiles$0.00254
Voice ID$0.0255
Contact Lens (first 5 million monthly minutes)$0.0156
Contact Lens (5 million+ monthly minutes)$0.01256
  1. per minute
  2. per message
  3. per task
  4. per profile/per month
  5. per transaction
  6. per minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Amazon Connect
10.0

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