What users are saying about
3 Ratings
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Score 7.7 out of 100
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Amazon Connect ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
8.6

Amazon Connect

86%
Amazon Connect ranks higher in 12/13 features

Agent dashboard

9.0
90%
1 Rating
8.7
87%
5 Ratings

Outbound response

8.0
80%
1 Rating
8.7
87%
5 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
8.6
86%
5 Ratings

Validate callers

N/A
0 Ratings
8.6
86%
5 Ratings

Call forwarding

N/A
0 Ratings
8.5
85%
5 Ratings

Warm transfer

N/A
0 Ratings
8.3
83%
5 Ratings

Predictive dialing

N/A
0 Ratings
8.4
84%
4 Ratings

Interactive voice response

N/A
0 Ratings
8.5
85%
5 Ratings

REST APIs

N/A
0 Ratings
8.2
82%
4 Ratings

Call scripts

N/A
0 Ratings
8.9
89%
5 Ratings

Call tracking

N/A
0 Ratings
8.9
89%
5 Ratings

Multichannel integration

N/A
0 Ratings
9.0
90%
5 Ratings

CRM software integration

N/A
0 Ratings
8.2
82%
5 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
8.7

Amazon Connect

87%
Amazon Connect ranks higher in 8/9 features

Recording

9.0
90%
1 Rating
8.9
89%
5 Ratings

Historical reporting

8.0
80%
1 Rating
8.9
89%
5 Ratings

Inbound call routing

N/A
0 Ratings
8.9
89%
5 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.8
88%
5 Ratings

Quality management

N/A
0 Ratings
8.4
84%
5 Ratings

Call analytics

N/A
0 Ratings
8.7
87%
5 Ratings

Live reporting

N/A
0 Ratings
8.7
87%
5 Ratings

Customer surveys

N/A
0 Ratings
8.6
86%
5 Ratings

Customer interaction analytics

N/A
0 Ratings
8.6
86%
5 Ratings

Attribute Ratings

  • Amazon Connect is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.7

Amazon Connect

87%
5 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Amazon AWS

Amazon Connect is a powerful collaboration tool allowing us to contact our customers through incoming and outgoing calls, email, and SMS with direct dialing, toll-free numbers, predictive dialer, and task management all from one place without the need to migrate to another application. Is the most comfortable and intelligent way to provide a rewarding experience to our customers with clear audio calls attending to their requests in record time.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Amazon AWS

  • Amazon Connect provides a complete telephony service with automated toll-free numbers and direct phone numbers, with audio quality so that customers can hear clearly, immediate connection and cloud storage, calls are addressed in a professional and secure manner, offering customers safety and trust in start to finish.
  • We use Amazon Connect in my organization to interact with customers from anywhere creating unique experiences through chat and voice communications, it is a platform that facilitates the way we connect with customers and increase sales without having to go from one place to another.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Amazon AWS

  • The support line always has a long wait time.
  • There is no single point of contact to help me with my issues.
  • The interface is always changing, so sometimes difficult to find the same features.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Amazon Connect

    Starting Price

    $0.0,025 per profile/per month

    Editions & Modules

    Amazon Connect editions and modules pricing
    EditionModules
    Voice.0181
    Chat.0042
    Tasks.043
    Customer Profiles$0.00254
    Voice ID$0.0255
    Contact Lens (first 5 million monthly minutes)$0.0156
    Contact Lens (5 million+ monthly minutes)$0.01257

    Footnotes

    1. per minute
    2. per message
    3. per task
    4. per profile/per month
    5. per transaction
    6. per minute
    7. per minute

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Acarda Sales Technologies

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
    Read full review

    Amazon AWS

    Amazon Connect has lots of free training available for partners and in general. So many demos are available to practice. It's free to test and gain more confidence before deploying in real world scenarios. You can use other AWS features to be integrated with Amazon cloud. Features like lense is amazing
    Read full review

    Return on Investment

    Acarda Sales Technologies

    • Increasing productivity and closed sales
    • Making the customer feels trust by providing info about his previous call.
    • Ease of use and quick
    Read full review

    Amazon AWS

    • Through customer survey, we acquire primary hand information about our product, which is a mark in marketing.
    • Further, the cost of running Amazon Connect is very assertive and controlled, solving issues with our audience.
    • The call and chat options are affordable and no extra bailing that is done.
    Read full review

    Add comparison