TrustRadius

Acarda Outbound vs. Amazon Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Amazon Connect
Score 8.0 out of 10
N/A
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.
$0
per profile/per month
Pricing
Acarda OutboundAmazon Connect
Editions & Modules
No answers on this topic
Customer Profiles
$0.0025
per profile/per month
Chat
$0
per message
Contact Lens (5 million+ monthly minutes)
$0.0125
per minute
Contact Lens (first 5 million monthly minutes)
$0.015
per minute
Voice
$0.02
per minute
Voice ID
$0.025
per transaction
Tasks
$0.04
per task
Offerings
Pricing Offerings
Acarda OutboundAmazon Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Acarda OutboundAmazon Connect
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundAmazon Connect
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
1% below category average
Amazon Connect
7.3
4 Ratings
13% below category average
Agent dashboard9.01 Ratings5.54 Ratings
Outbound response8.01 Ratings7.34 Ratings
Click-to-call (CTC)8.01 Ratings7.34 Ratings
Validate callers00 Ratings7.34 Ratings
Call forwarding00 Ratings7.24 Ratings
Warm transfer00 Ratings8.94 Ratings
Predictive dialing00 Ratings5.23 Ratings
Interactive voice response00 Ratings6.34 Ratings
REST APIs00 Ratings8.93 Ratings
Call scripts00 Ratings5.64 Ratings
Call tracking00 Ratings7.34 Ratings
Multichannel integration00 Ratings9.14 Ratings
CRM software integration00 Ratings8.94 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
Amazon Connect
6.1
4 Ratings
30% below category average
Recording9.01 Ratings7.34 Ratings
Historical reporting8.01 Ratings5.64 Ratings
Inbound call routing00 Ratings9.14 Ratings
Omnichannel inbound routing00 Ratings5.64 Ratings
Quality management00 Ratings7.24 Ratings
Call analytics00 Ratings3.84 Ratings
Live reporting00 Ratings5.54 Ratings
Customer surveys00 Ratings5.44 Ratings
Customer interaction analytics00 Ratings5.44 Ratings
Best Alternatives
Acarda OutboundAmazon Connect
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundAmazon Connect
Likelihood to Recommend
8.0
(2 ratings)
7.3
(4 ratings)
User Testimonials
Acarda OutboundAmazon Connect
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Verified User
Anonymous
Read full review
Amazon AWS
Our company is a startup that is just starting to get wholesale customers. When we realized our customers needed support using our products, we set up a Contact Center via Amazon Connect. It has been very useful in allowing us to scale up very quickly, and provide services to our company as if we were a large corporation.
Verified User
Anonymous
Read full review
Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
AH
Abdallah Hindy
Workforce Specialist
Read full review
Amazon AWS
  • Auto call distribution.
  • Web based scripting.
  • Easy chat deployment.
  • Call Recording.
  • Customer heat check.
  • Detailed reporting.
  • Live monitoring.
Navidut Tauhid | TrustRadius Reviewer
Navidut Tauhid
Information Technology Instructor
Read full review
Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Verified User
Anonymous
Read full review
Amazon AWS
  • On reports and analytics, [I feel] Amazon Connect is slightly behind, and it should be perfected.
  • [In my experience], Amazon Connect lacks social platform integration, which is convenient and resourceful currently.
  • [I believe] Amazon Connect should include a queue management feature, for the call centers and customer help.
JM
Jadwel Mayna
Strategic Planning Manager
Read full review
Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Verified User
Anonymous
Read full review
Amazon AWS
We worked through a Request For Proposal to check different Contact Center platforms, we evaluated Talkdesk, Amazon Connect and Genesys PureConnect, all of them as a SaaS platforms, and trying to go to a pay per use model. The best option for us was Amazon Connect, with a pure pay per use model according to the minutes of use, instead of the number of agents. As our goal was to automate the maximum number of contacts, we didn't want a license model based in the number of agents
HM
Read full review
Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
AH
Abdallah Hindy
Workforce Specialist
Read full review
Amazon AWS
  • Amazon Collect has allowed us to scale quickly and retain flexibility.
  • Amazon Collect has allowed us to provide omnichannel support as if we were a larger corporation.
  • Amazon Collect has allowed us to retain productivity.
Verified User
Anonymous
Read full review
ScreenShots