What users are saying about
39 Ratings
10 Ratings
39 Ratings
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Score 8.7 out of 100
10 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Project Management

    7.6

    Accelo

    76%

    HaloPSA

    Feature Set Not Supported
    N/A
    Accelo ranks higher in 13/13 features

    Task Management

    9.2
    92%
    6 Ratings
    N/A
    0 Ratings

    Resource Management

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Scheduling

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.5
    75%
    5 Ratings
    N/A
    0 Ratings

    Team Collaboration

    6.7
    67%
    5 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Email integration

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    9.2
    92%
    5 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.5
    75%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.8

    Accelo

    78%

    HaloPSA

    Feature Set Not Supported
    N/A
    Accelo ranks higher in 4/4 features

    Quotes/estimates

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Invoicing

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HaloPSA is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Accelo

    89%
    8 Ratings
    9.7

    HaloPSA

    97%
    3 Ratings

    Likelihood to Renew

    9.0

    Accelo

    90%
    1 Rating

    HaloPSA

    N/A
    0 Ratings

    Usability

    7.0

    Accelo

    70%
    1 Rating

    HaloPSA

    N/A
    0 Ratings

    Performance

    10.0

    Accelo

    100%
    2 Ratings

    HaloPSA

    N/A
    0 Ratings

    Support Rating

    7.6

    Accelo

    76%
    5 Ratings

    HaloPSA

    N/A
    0 Ratings

    Likelihood to Recommend

    Accelo

    Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
    Read full review

    Halo Service Solutions

    Having been in IT for 10+ years and used so many different PSA platforms, I must say working with HaloPSA has been simply amazing. Straight out of the box, it's fast. It's feature-rich. It's easy to set up the basics, and the onboarding team was amazing. The onboarding team actually spends time with you, human on human, walking you through the setup and getting it working how you want. No one else does that included. Yeah, sure, you can pay CW and the other huge amounts of money, and they sort of help you, but HaloPSA helps you from the start; it seems they realise if they help set it up correctly in the first place, it reduces support calls. We can run our business from day one - very customer-centric. We have been using HaloPSA for a year now, and there is still plenty to learn and develop on the platform, but every week we are learning new things that we can do. The support team is great; they are humans who understand the issues we face, so they get things working fast. We have suggested some missing features to the dev team, and so far, they have implemented all of them - WOW. Don't get me wrong, as with all platforms, HaloPSA is not perfect. It's young, but it's maturing fast, very fast, and they are getting integrations built with the major players in the IT industry, which is fantastic. Yes, a few times, the link to Xero broke, which was annoying, but unlike the platforms we used in the past, the support team spoke to us and told us what the problem was and got it fixed, so you can't ask for more than that. Their growth has been fantastic to see, but again this has meant a bit of change around with account managers, support personnel, etc., but everyone they bring on is just as good as the last. All in all, migrating to HaloPSA was the best software/platform decision I have made in our business since I began the business. I would recommend HaloPSA to any IT business. Well done, Team HALO. Keep up the awesome work.
    Read full review

    Pros

    Accelo

    • Timing Client Work: You are able to better manage your time on your clients.
    • Housing Client Info in one Area: You can view all you need for any given client in one area.
    Read full review

    Halo Service Solutions

    • Workflows
    • Stock Control
    • Quoting
    Read full review

    Cons

    Accelo

    • Accelo is excellent on the adaptation to its deep functionalities.
    • Managing multiple project is very challenging.
    • Not easy to collect multiple reports across platforms.
    Read full review

    Halo Service Solutions

    • A few tweaks to how items are organised/grouped and listed
    • Documentation
    Read full review

    Pricing Details

    Accelo

    Starting Price

    $24 per month per user

    Editions & Modules

    Accelo editions and modules pricing
    EditionModules
    Plus24.001
    Premium39.002

    Footnotes

    1. per month per user / per product
    2. per month per user / per product

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Accelo Plans start at $120.00 Per Month (on an Annual Contract) for Plus, and $195.00 Per Month (on an Annual Contract) for Premium. Plans include 5 Licenses which are used for various Accelo Products: Sales & Quotes, Projects, Tickets, Retainers, Billing, and Reports.

    HaloPSA

    Starting Price

    $35 per month per user

    Editions & Modules

    HaloPSA editions and modules pricing
    EditionModules
    All-inclusive PSA Software351
    All-inclusive PSA Software352

    Footnotes

    1. per month per user
    2. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    15% discount for all charities, educational institutions and non-profit organisations.

    Likelihood to Renew

    Accelo

    Looking forward to seeing more refinement of features provided and upcoming features promised :)
    Read full review

    Halo Service Solutions

    No answers on this topic

    Support Rating

    Accelo

    From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
    Read full review

    Halo Service Solutions

    No answers on this topic

    Alternatives Considered

    Accelo

    Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
    Read full review

    Halo Service Solutions

    We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations.
    Read full review

    Return on Investment

    Accelo

    • It substantially reduced the number of systems we use to run our business.
    • It reduced the need to train our staff on a variety of platforms.
    • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
    Read full review

    Halo Service Solutions

    • Being able to track events
    • Reporting
    Read full review

    Screenshots

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